Associate Account Director (Full Time, Remote)

At Hike, we’re building the Rush Gaming Universe 🎮 📲 💰

To know more, check out work.hike.in

Hike Code 📝 (Our core cultural values)
The Hike Code is our cultural operating system. It is our set of values that guides us operationally on a day-to-day basis. We have 9 core values:

• Top Talent in Every Role → Both a quest for greatness & shared values are important to us 🦸‍♂️
• Owner not a Renter → Proactive & radically responsible. Everyone is an owner 🤝
• Pro-Sports Team → Strength-based, results-driven with a "team-first" attitude ⚽️
• Customer Obsession → We exist to delight our customers 😃
• Think Deeply & Exercise Good Judgement → Clear mind, obsession to simplify & data-informed 🙇‍♀️
• Build & Make Magic → Courage to walk into the unknown and pioneer new fronts 🙀
• Be Insatiably Curious & Keep Improving → Curiosity to acquire new perspectives, quickly 👨‍🏫
• Move Fast & Be Dynamic → Ruthless prioritization & move fast 🙋‍♂️
• Dream Big, Be Bold & Think Long Term → Courage to climb big mountains 🚀

Skills & Experience We're Looking For:

• Minimum of 7+ years of experience in account management, customer relations, or sales within the gaming or technology industry, with at least 3 years in a managerial capacity. | Top Talent in Every Role
• Proven leadership skills with experience in managing and mentoring teams to achieve high performance in both customer relations and sales. | Pro-Sports Team
• Exceptional verbal and written communication skills, with the ability to engage and build rapport with high-value customers and stakeholders. | Customer Obsession
• Strong problem-solving and decision-making abilities, with the capability to provide strategic solutions to complex issues. | Think Deeply & Exercise Good Judgement
• Advanced proficiency in using data and analytics to inform decision-making, optimize user engagement, and drive sales strategies. | Top Talent in Every Role
• A deep commitment to providing exceptional customer service, enhancing the user experience, and driving customer satisfaction. | Customer Obsession
• Ability to drive results in a fast-paced, dynamic environment and adapt to changing priorities and user needs. | Move Fast & Be Dynamic
• Collaborative mindset with the ability to work effectively with cross-functional teams and influence stakeholders at all levels. | Pro-Sports Team
• Proven track record in driving revenue growth through successful upselling and cross-selling strategies. | Dream Big, Be Bold & Think Long Term

You Will:

• Leadership → Lead, mentor, and develop a team of account managers and sales professionals to ensure they achieve their goals and deliver exceptional service and sales outcomes to high-value customers.
• Strategy → Foster and maintain trust among high-value players by setting the standard for reliability, transparency, and a deep understanding of their preferences and gaming habits.
• Strategy → Oversee the development of strong, long-lasting relationships with high-value customers, ensuring their needs and expectations are not only met but exceeded.
• Strategy → Identify and lead initiatives to motivate high-value customers to increase their engagement and activity on the platform through personalized strategies and incentives.
• Strategy → Develop and execute strategies to drive revenue growth through upselling and cross-selling of new games, premium features, and other offerings to high-value customers.
• Strategy → Oversee the promotion and upselling of new games and premium features to high-value customers, enhancing their gaming experience and increasing their lifetime value.
• Operations → Collaborate with product, marketing, and customer service teams to develop and implement strategies that drive user retention, growth, and sales, ensuring alignment with organizational goals.
• Operations → Ensure your team provides quick, real-time support and resolution for any issues or inquiries, driving a seamless and satisfying user experience.
• Operations → Establish and manage effective feedback channels to capture user insights, suggestions, and concerns, and drive continuous improvement through communication with internal teams.
• Operations → Utilize data and analytics to lead strategic decisions that enhance customer engagement, satisfaction, retention, and drive sales.

💰 Benefits → We offer tremendous benefits & perks. Check out work.hike.in to know more.