Associate Customer Support Specialist

2 Weeks ago • 12 Years + • Administrative

Job Summary

Job Description

The Associate Customer Support Specialist role at Tesla in Taipei City focuses on providing exceptional technical support and roadside assistance to Tesla owners. This 24/7/365 position requires answering inbound calls and emails, offering technical solutions, and exceeding customer expectations. The ideal candidate will collaborate with various internal departments (Sales, Vehicle Service, Executive Staff) to improve the owner experience. Responsibilities include educating owners on vehicle operation, resolving technical issues, escalating concerns to relevant parties, and accurately recording data in CRM/Vehicle Support Systems. The role is crucial for maintaining Tesla's commitment to customer satisfaction within its expanding Asian market.
Must have:
  • Excellent customer service skills
  • Technical acumen
  • Proficient in handling inbound calls and emails
  • Problem-solving abilities
  • Strong communication skills
  • Data entry accuracy

Job Details

What to Expect


What You’ll Do
Position Description
  • The primary goal of Customer Support is to ensure Tesla meets its obligations and commitments by responding to Customer inquiries in an accurate and timely manner.

  • The Technical Support team develops and maintains excellent working relationships with Tesla Owners and various internal departments to carefully and effectively address customer support concerns.

  • The ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. Located in Taipei, this position requires collaboration with Tesla Sales, Vehicle Service and Executive Staff to proactively improve the owner experience for a rapidly growing customer base in our newest Asian market.
What You’ll Bring
Responsibilities
  • Deliverhighest level of customer support by answering inbound calls and emails, ontechnical support and roadside assistance related inquiry in a 7*24*365environment
  • Educate our owners so they haveoptimal confidence in the operation of their vehicle
  • Provide workable technicalsolutions in a professional manner, exceed customer expectation, ensure everyaspect of ownership is a true pleasure
  • Communicate or escalate owner'sconcern to relevant parties for further follow up whenever necessary
  • Accurately record issues anddata into CRM/ Vehicle Support Systems

Similar Jobs

PlatinumGames - Labor Relations Specialist

PlatinumGames

(On-Site)
1 Month ago
Next Level Business Services - SAP AII / OER Lead

Next Level Business Services

Raritan, New Jersey, United States (On-Site)
4 Months ago
Wind River Systems - Star Lab - Principal Technologist - Embedded Security Professional Services

Wind River Systems

Huntsville, Ontario, Canada (On-Site)
3 Months ago
Evolution - Turkish/English Speaking Trainer

Evolution

Sofia, Sofia City Province, Bulgaria (On-Site)
1 Month ago
Nintendo - Technical Support Specialist (m/f/d)

Nintendo

Frankfurt, Hessen, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Taipei City, Taiwan

Appier - Software Development Engineer in Test (Intern)

Appier

Taipei City, Taiwan (On-Site)
3 Months ago
Corsair - Sales Account Manager, Japan

Corsair

Taipei City, Taiwan (On-Site)
1 Month ago
Google - Software Engineer, Performance and Thermal, Pixel

Google

New Taipei, New Taipei City, Taiwan (On-Site)
2 Months ago
Logitech - Management Trainee - Global Sourcing & Supplier Management

Logitech

Hsinchu City, Taiwan (Hybrid)
1 Month ago
Trend Micro - Sr. Engineer

Trend Micro

Taipei City, Taiwan (On-Site)
4 Months ago
Google - Software Engineer, Sensor Embedded, Pixel Biometric Authentication

Google

New Taipei, New Taipei City, Taiwan (On-Site)
2 Months ago
Trend Micro - (Sr.) Cloud Developer (Vision One)

Trend Micro

Taipei City, Taiwan (On-Site)
4 Months ago
Appier - Sales Intern, Enterprise Solution

Appier

Taipei City, Taiwan (On-Site)
1 Week ago
Tesla - Delivery Operations Specialist

Tesla

Taichung City, Taiwan (On-Site)
2 Weeks ago
Tesla - Project Manager, Energy - Commercial Deployment

Tesla

Taipei City, Taiwan (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

ByteDance - Datacenter Operation Engineer (DCO) - Infrastructure Engineering

ByteDance

Jakarta, Jakarta, Indonesia (On-Site)
3 Months ago
Mattel  Inc  - American Girl Retail Security (Part-Time)

Mattel Inc

Illinois, United States (On-Site)
1 Month ago
PwC - TLS | Secretaria/o Madrid

PwC

Madrid, Community Of Madrid, Spain (On-Site)
4 Months ago
ION - Storage Engineer, Italy

ION

Italy (Hybrid)
4 Months ago
Aristocrat Gaming - Licensing Officer

Aristocrat Gaming

Las Vegas, Nevada, United States (Hybrid)
1 Month ago
Trek - Technicien de service saisonnier

Trek

Quebec, Canada (On-Site)
1 Month ago
The Walt Disney Company - Technical Support Specialist - ILM London

The Walt Disney Company

London, England, United Kingdom (On-Site)
3 Months ago
NinjaVan - Internship - Procurement

NinjaVan

Subang Jaya, Selangor, Malaysia (On-Site)
4 Months ago
Tesla - Field Manager, Energy Service, Benelux

Tesla

North Holland, Netherlands (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug