Associate Principal Engineer - Cloud and Infrastructure Operations Lead

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

Leadership & Team Management:

• Lead and manage the Cloud & Hosting operations team, providing guidance, mentoring, and support.
• Ensure team members are well-equipped and trained to handle the evolving cloud environment.
• Foster a culture of continuous improvement, accountability, and teamwork.

Operational Oversight:

• Oversee the daily operations of cloud hosting environments, ensuring high availability, reliability, and performance.
• Manage and monitor cloud infrastructure, troubleshooting incidents, and leading root cause analysis for any downtime.
• Ensure service-level agreements (SLAs) are met and reported to key stakeholders.

Cloud Infrastructure Management:

• Oversee the deployment, configuration, and maintenance of cloud environments (e.g., AWS, Azure, GCP) to support SaaS platforms and hosting services.
• Implement and maintain automation processes to ensure smooth and efficient operations.
• Collaborate with engineering and IT teams to optimize system performance, scalability, and security.

Security & Compliance:

• Ensure that all cloud and hosting solutions are compliant with industry standards and regulatory requirements.
• Manage security risks and ensure proper encryption, backups, disaster recovery plans, and vulnerability management.

Cost Management & Optimization:

• Monitor cloud usage and expenses, ensuring cost-effective use of resources.
• Implement cloud cost-optimization strategies to reduce operational costs while maintaining performance.

Stakeholder Communication:

• Act as the primary point of contact for the operations team, collaborating with software development, product, and client services teams.
• Communicate operational performance, incident status, and improvement plans to upper management and stakeholders.

Process Improvement:

• Develop and refine operational processes, aiming for efficiency, scalability, and reliability.
• Lead continuous improvement initiatives to enhance system performance, reduce downtime, and streamline operations.

Must have Skills: Cloud Platforms, DevOps Principles, Datacenter Operation, Virtualization Technologies, ITIL Practices.