Customer Experience Advisor - Spanish Market

1 Month ago • All levels • Customer Service

Job Summary

Job Description

LeoVegas Group is seeking dedicated, passionate, and customer-focused individuals to join their team as Customer Experience Advisors for the Spanish Market. In this role, you will be the welcoming face and voice, providing exceptional service to customers via email and live chat. You will engage with customers, address inquiries, resolve problems effectively, and manage complaints with empathy and patience. Collaboration with other departments like Payments, Fraud, Safer Gambling, and CRM is also part of the role. The company operates 365 days a year with various shift patterns, including day and night shifts. LeoVegas Group values its team's well-being and fosters a culture of innovation and support.
Must have:
  • Independent and team player
  • Fluent in Spanish
  • Enthusiastic and self-motivated
  • Excellent oral and written communication
  • Strong organizational skills
  • Strong time management skills
Good to have:
  • Previous experience in the gambling industry
Perks:
  • Well-being allowance
  • Private health insurance
  • Employee assistance program
  • 30 working days paid leave

Job Details

Description

Position at LeoVegas Group

ABOUT THE ROLE              

 

Are you dedicated, passionate, and customer-focused? Do you thrive in dynamic environments where no two days are the same? LeoVegas is on the hunt for enthusiastic individuals to become the welcoming face and voice whilst providing exceptional service to our valued customers.

 

As a Customer Experience Advisor, you'll be at the heart of the action, engaging with customers via email and live chat to ensure their experience with us is nothing short of fantastic. You'll also have the chance to collaborate with our talented teams in Payments, Fraud, Safer Gambling, and CRM, making every day an opportunity to learn and grow.

 

Our operations run 365 days a year, featuring a variety of shift patterns to fit different lifestyles, including day and night shifts. We value our team's well-being and will discuss specific shift details during the interview process.

 

Join us at LeoVegas, where you'll be a key player in delivering excellent customer experiences and be part of a vibrant, supportive team. Take the leap and embark on an exciting career journey with us!

 

YOU WILL BE RESPONSIBLE FOR:             

        Clear and concise communication to our customers via live chat, email and phone.        

        Listening to customer inquiries and resolving problems effectively whilst adhering to policies and procedures.          

        Addressing customer complaints professionally, with empathy and patience, with a focus on turning negative experiences into positive ones.          
 

OUR SUCCESSFUL CANDIDATE WILL HAVE:     

                 

        An ability to work independently while contributing to the wider team and our culture

        Fluent in Spanish.

        Enthusiasm and to be a self-motivated team player

        Excellent oral and written communication skills

        Strong organisational and time management abilities

        Previous experience in the gambling industry is desirable but not essential, as we prioritise providing a superior customer experience
 

 

WHO WE ARE

 

At the core of LeoVegas Group, is Team Leo. Our culture is our foundation and is what enables us to innovate, build, and lead as we trailblaze our way through the igaming industry. We’re a team of over 1800 innovators, initiators, and groundbreakers working in a fast-paced and agile environment across 16 offices world-wide.  

 

BENEFITS      

        Well-being allowance to support your active lifestyle

        Private health insurance

        We offer an employee assistance program that can provide help and guidance during challenging moments.

        30 working days paid leave

    

JOIN US!      

In our pride, we empower our teammates to find their roar and run with their wildest ideas. We don’t wait for things to happen; we pounce and make it happen!

Would you be a good fit for the Leo Pride - give us a roar

 

**As our company working language is English, we’d like to see your CV in English, please**

Similar Jobs

Hawkeye Innovations - College Sports Systems Technician

Hawkeye Innovations

Iowa, United States (On-Site)
3 Months ago
BKOM Studios - Art Director

BKOM Studios

Québec City, Quebec, Canada (Remote)
1 Month ago
BioFire - Technology Transfer Project Manager I

BioFire

Salt Lake City, Utah, United States (On-Site)
2 Months ago
lifechruh - Media Relations Manager

lifechruh

Edmond, Oklahoma, United States (On-Site)
7 Months ago
Universal Music - Manager, Revenue

Universal Music

Santa Monica, California, United States (On-Site)
3 Months ago
Blue wire software - Customer Service Representative

Blue wire software

New Castle, Delaware, United States (On-Site)
3 Weeks ago
Nintendo - Technical Support Specialist (m/f/d)

Nintendo

Frankfurt Am Main, Hessen, Germany (On-Site)
7 Months ago
Palo Alto Networks - Customer Success Manager

Palo Alto Networks

Munich, Bavaria, Germany (Remote)
2 Months ago
Thousand Eyes - Customer Success Specialist

Thousand Eyes

Mexico City, Mexico (On-Site)
1 Month ago
gismart - Customer Relations Manager (Support Team)

gismart

(Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

DMG - Territory Account Executive

DMG

Denver, Colorado, United States (On-Site)
3 Months ago
hogarth - Program Coordinator

hogarth

Sunnyvale, California, United States (Hybrid)
1 Month ago
Glean - Sales Development Representative

Glean

Palo Alto, California, United States (Hybrid)
2 Months ago
Alpha Sense - Sr. Accounts Receivable

Alpha Sense

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Rippling - Senior Support Specialist (German & English Support)

Rippling

Dublin, County Dublin, Ireland (Hybrid)
1 Month ago
Playtika - Senior Manual QA Engineer

Playtika

Ukraine (On-Site)
3 Months ago
Jam City - Senior Producer

Jam City

California, United States (Remote)
1 Month ago
Ansys - Technical Account Specialist

Ansys

Canonsburg, Pennsylvania, United States (On-Site)
1 Month ago
Accurate - Verification Specialist (Non-Voice)

Accurate

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Ziff Davis - Affiliate Operations Manager

Ziff Davis

India (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Ceuta, Ceuta, Spain

Boomi  - Commercial Sales Account Executive

Boomi

Barcelona, Catalonia, Spain (Hybrid)
2 Months ago
Ubisoft - Payroll & HR Specialist

Ubisoft

Barcelona, Catalonia, Spain (Hybrid)
2 Months ago
Evolution  - Game Presenter - Flemish Speaking

Evolution

Madrid, Community Of Madrid, Spain (On-Site)
1 Year ago
fortis games - Security Engineering Manager

fortis games

Spain (Remote)
1 Month ago
Tesla - Senior Project Engineer - BESS, EMEA

Tesla

Madrid, Community Of Madrid, Spain (On-Site)
5 Months ago
Socialpoint - Senior Software Engineer (Full stack Engineer)

Socialpoint

Barcelona, Catalonia, Spain (Hybrid)
2 Months ago
Activision - Senior HR Business Partner

Activision

Barcelona, Catalonia, Spain (On-Site)
3 Months ago
Enverus - Frontend Engineer

Enverus

Spain (Remote)
3 Weeks ago
Ansys - R&D Verification Engineer II

Ansys

Madrid, Community Of Madrid, Spain (Remote)
1 Month ago
Lingo Kids LLC - Senior CRM Specialist

Lingo Kids LLC

Madrid, Community Of Madrid, Spain (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

easygo - Customer Service Representative

easygo

Bogotá, Bogota, Colombia (On-Site)
1 Month ago
Philips - Inventory Service Support Specialist

Philips

Nashville, Tennessee, United States (On-Site)
1 Month ago
Tesla - Customer Experience Specialist, Home Delivery

Tesla

Bristol, England, United Kingdom (On-Site)
5 Months ago
Highspot - Technical Support Specialist

Highspot

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Star schema - Customer Service Representative

Star schema

Buford, Georgia, United States (On-Site)
3 Weeks ago
CyberArk - Enterprise Customer Success Manager

CyberArk

Brazil (On-Site)
2 Months ago
Ethos Life - Customer Experience Associate

Ethos Life

Bengaluru, Karnataka, India (On-Site)
1 Month ago
gitlab - Sr. Director, Customer Success - Public Sector

gitlab

(Remote)
2 Months ago
Sprinkler - Technical Customer Success Manager

Sprinkler

London, England, United Kingdom (On-Site)
1 Month ago
Site Core - Customer Success Manager

Site Core

United States (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Växjö, Kronoberg County, Sweden (On-Site)

Stockholm, Stockholm County, Sweden (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Newcastle Upon Tyne, England, United Kingdom (On-Site)

Ceuta, Ceuta, Spain (On-Site)

Sliema, Malta (Hybrid)

Sliema, Malta (On-Site)

Warsaw, Masovian Voivodeship, Poland (On-Site)

Newcastle Upon Tyne, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by LeoVegas

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug