Business Systems Analyst, GTM Technology

Postman is the world’s leading collaboration platform for API development. The Postman API Platform’s features simplify each step of the API lifecycle so that individuals and enterprises can create better APIs—faster. More than 30 million developers and 500,000 organizations worldwide use Postman today. Together, we are building the API-first world.

Our customers are doing more and more astounding things with the Postman product every day, and as a result, we are growing rapidly. We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

As a Business Systems Analyst on the GTM Technology team, you will bridge the gap between business needs and technical solutions, focusing on optimizing and integrating Salesforce and other GTM tools. You’ll work closely with cross-functional stakeholders to identify opportunities for system enhancements, automate manual processes, and lead high-impact technology implementation projects.

What you’ll do:

• Analyze Business Processes: Collaborate with stakeholders across Sales, Marketing, and Customer Success teams to understand current workflows, identify inefficiencies, and propose technology-driven improvements.
• Configure and Manage Systems: Configure, maintain, and optimize Salesforce and other GTM tools to ensure they meet evolving business requirements, including customizing objects, fields, workflows, and automations.
• Project Leadership: Lead or support integration projects, ensuring the seamless connection of GTM tools with Salesforce and other systems, enhancing data consistency and process efficiency.
• Data Analysis & Reporting: Analyze data from various systems to provide actionable insights, improve decision-making, and drive business outcomes. Implement standardized reporting frameworks to reduce report generation times.
• User Training & Support: Provide ongoing support, training, and documentation to end-users, promoting best practices and driving tool adoption across the organization.
• Continuous Improvement: Stay up-to-date with the latest Salesforce features and GTM technology trends to propose and implement innovative solutions that align with business objectives.

Who you are:

• Analytical Problem-Solver: You excel at analyzing complex business problems, breaking them down into actionable requirements, and designing effective technical solutions.
• Technically Proficient: Deep understanding of Salesforce (including configuration and integrations) and other GTM tools, with hands-on experience optimizing and automating workflows.
• Collaborative Communicator: Strong interpersonal skills, with the ability to work cross-functionally and translate technical concepts into business language.
• Detail-Oriented & Results-Driven: Meticulous attention to detail with a focus on driving impactful outcomes that enhance system efficiency and data accuracy.
• Adaptable & Proactive: Comfortable navigating change, quickly adapting to new technologies, and proactively seeking opportunities for improvement.

What you’ve done:

• Experience in Business Systems Analysis: 5+ years of experience in a similar role, working with Salesforce and other GTM tools to improve business processes.
• System Configuration & Integration: Proven track record of configuring Salesforce and integrating GTM tools, contributing to increased tool adoption and process automation.
• Data Management & Reporting: Experience in managing data quality, creating reports, and implementing frameworks that reduce data discrepancies and enhance data accessibility.
• Project Management: Demonstrated ability to lead projects from conception to completion, delivering on-time and within scope.

Nice to haves:

• Certifications: Salesforce Administrator and/or other relevant certifications.
• Knowledge of GTM Processes: Understanding of go-to-market strategies, sales, marketing, and customer success processes.
• Technical Skills: Experience with APIs, data migration tools, and SQL for advanced data analysis.
• You have experience in revenue operations or business systems for a SaaS organization
• You have experience with fast-paced start-up cultures
• Experience using Postman and/or developer tools

Our Values:

At Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

What Else?

This is a hybrid role based in San Francisco or Boston & the reasonably estimated salary for this role ranges from $100,000 - $200,000 & a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace that improves our shared knowledge, creates space for innovation, enhances team collaboration, and further strengthens our core values and culture. We offer a competitive salary and equity package, medical, dental, vision, and cool perks, and our offices include complimentary stocked drinks, snacks, and ergonomic workspaces to keep you comfortable and healthy. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut.

Equal Opportunity:

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.

Postman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance.