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Compliance Operations Analyst, Payments Compliance

Compliance Operations Analyst, Payments Compliance

1 Month ago • 2 Years + • Operations

About the job

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risk-management

Job Description

The Google Payments Compliance team seeks a Compliance Operations Analyst to ensure legitimate business practices and adherence to financial regulations. This role involves identifying and resolving process gaps, developing efficient verification processes, and conducting root cause analyses of operational data to pinpoint trends and potential issues. Responsibilities include developing action plans to address problems, reviewing processes, consulting on decisions, and delivering compliance training. The analyst will serve as the primary point of contact for customer identification program escalations, investigating and resolving issues, and escalating as needed. Further responsibilities include acting as a product specialist for compliance operations tools, reporting bugs, debugging technical issues, and managing access. The ideal candidate possesses a Bachelor's degree and 2+ years of experience in compliance, risk management, or related fields.

Must have:

Bachelor's degree or equivalent experience
2+ years in compliance, risk management, or related field
Root cause analysis and data analysis skills
Process improvement and optimization expertise
Compliance training development and delivery
Customer identification program escalation management

Good to have:

Experience organizing data and applying business context to improve processes
Experience with compliance operations tools

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in compliance, risk management, investigation, auditing, legal, or consulting.

Preferred qualifications:

Experience organizing data and applying business context to improve processes or operations.

About the job

The Google Payments Compliance team ensures business is done with legitimate entities while adhering to applicable financial regulations. The team promotes a safer digital ecosystem by meeting legal and compliance requirements, upholding company priorities and values, and prioritizing users. As part of the team, you'll identify and address pain points and gaps in existing processes and identification policies. You will develop and implement efficient verification processes across Google and ensure Google's innovative pursuits are grounded in promoting a safer digital ecosystem.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

Responsibilities

Conduct root cause analyses, analyze operational data to identify trends and potential issues, and develop action plans to address identified problems.
Review processes, consult, and appeal decisions to identify areas for improvement to optimize operations.
Develop and deliver in-person compliance training and communication content.
Serve as the primary point of contact for customer identification programs escalations from the business process operations teams, investigate and resolve customer identification issues, and escalate to management when necessary.
Be a product specialist for compliance operations tools, Identify and report bugs to the Engineering team, debug technical issues, and manage access.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.