Country Service Lead, Belgium

2 Months ago • All levels • Operations

Job Summary

Job Description

As Country Service Lead for Belgium, you'll lead Tesla's field service operations, ensuring exceptional customer service and team development. Responsibilities include driving strategic decisions for service growth, coaching managers, reviewing KPIs, identifying service improvements, motivating teams, collaborating with EMEA leaders and other business areas, and managing service financials. You'll need strong leadership, organizational, and data analysis skills to succeed in this role. The position requires high-level strategic thinking and effective communication across all levels of the organization.

Must have:

Proven background in managing organizations
Strong leadership & coaching skills
Data analysis & decision-making abilities
Excellent organizational & reporting skills
High-level business approach & grass-roots communication
Fluency in English and local language

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Job Details

What to Expect

Our Country Service Leads are the leaders of our field Service operations. You will be responsible for delivering an exceptional service experience to our customers, developing your team members and organization, managing day-to-day operations, and ensuring Tesla Service meets the needs of our customers as well as the expectations of our employees.

As Country Service Lead you will be responsible for all our service locations and lead your Management team and organization to consistently deliver excellent results. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and the Tesla brand.

What You’ll Do

Develop and drive strategic decisions for the service organization to ensure growth and to meet current and future business demands
Proactively guide and coach a team of managers, being present in the field and ensuring managers are empowered to make the right local decisions to drive the business forward
Regularly review country KPIs, identifying trends and reviewing in more detail with managers if required to quickly address any negative trends or issues
Constantly assess potential service improvements
Effectively communicate and motivate teams, as well as adapting to the changing needs of the company
Collaborate closely with other EMEA Country Leaders, as well as with other business areas ensuring a strong network of peers
Manage financials from a service perspective for the country, maintaining an overview of cost savings, employee expenses, operational costs, profit and loss and revenue

What You’ll Bring

A proven background of managing an organization or region to meet operational and strategic targets
An open and approachable leadership style, with experience of leading, motivating and coaching managers
Ability to find, organize and manipulate data for decision making and action taking purposes
Excellent organization skills, with experience of high-level reporting
Ability to move between a high-level, holistic business approach and communicating with employees on a grass-roots level
High professional command of the English and local language