Senior Datacenter Incident Manager

6 Days ago • 3-5 Years • Operations • $117,200 PA - $250,200 PA

About the job

Job Description

The Senior Datacenter Incident Manager at Microsoft coordinates multiple workstreams during crises, leveraging diagnostic expertise to resolve major incidents impacting customers and businesses. Responsibilities include on-call incident response, troubleshooting, deploying fixes, driving automations to prevent recurrence, and conducting post-mortems to identify opportunities for improvement. The role requires end-to-end expertise in service/system design, understanding of technology layers and dependencies, and maintaining advanced knowledge of evolving technology landscapes.
Must have:
  • Advanced technical expertise and judgment
  • Experience in critical environments
  • Incident response and resolution skills
  • Troubleshooting and root cause analysis
  • Post-mortem analysis and reporting
Good to have:
  • 5+ years Data Center experience
  • Service Engineering IC4 experience
Perks:
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Overview

Microsoft Cloud Infrastructure and Operations (CO+I) is the engine that powers Microsoft's cloud services and we are hiring for a Senior Datacenter Incident Manager. The group is responsible for designing, building, and operating Microsoft’s global datacenters; managing the programmatic delivery of our critical infrastructure design, equipment procurement, construction delivery, infrastructure innovation, demand planning and capacity utilization of our unified infrastructure; and responsible for all operations needed to run the physical infrastructure.

 

We focus on smart growth with an emphasis on automation, data-driven engineering, cost‐effectiveness, and environmental sustainability. We deliver the core infrastructure and foundational technologies for Microsoft's 200+ online businesses including Azure, Office 365, Bing, Xbox Live, Skype, and OneDrive.  Our portfolio is built and managed by a team of subject matter experts working 24x7x365 to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.  

 

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

 

Empower Billions!

Qualifications

Required/Minimum Qualifications

  • Bachelor's Degree in Electrical Engineering, Mechanical Engineering, or related field AND 3+ years technical experience in Critical Environments

    • OR equivalent experience in Datacenter Operations within Critical Environments.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Additional or Preferred Qualifications

  • 5+ years of Data Center Critical Environments experience 

 

Service Engineering IC4 - The typical base pay range for this role across the U.S. is USD $117,200 - $229,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $153,600 - $250,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

 

Microsoft will accept applications and processes offers for these roles on an ongoing basis.

 

 

#COICareers | #EPCCareers | #DCDCareers

Responsibilities

  • Leverages advanced technical expertise, judgment, and decision making to coordinate multiple work streams and resources in highly complex crisis situations to drive mitigation plan and resolve crisis by engaging necessary teams and escalating to appropriate stakeholders. Applies diagnostic expertise. 
  • Responds to incidents during regular on-call rotations, including highly complex issues with major customer or business impact, by identifying the level of impact, troubleshooting, making difficult decisions based on business impact, deploying appropriate fixes to resolve root cause(s), and driving automations for prevention of recurring issues through managing multiple workstreams and/or resources required for incident resolution (e.g., product teams and owners, organization leadership, engineering teams). 
  • Drives post-mortems and shares insights related to highly complex incidents and their resolution through postmortem reports and regular review meetings to identify opportunities to adopt similar solutions that can prevent incident recurrence in similar systems, platforms, and products across organizations. 
  • End-to-end expertise in service and/or system design, interactions between technology layers and components, functions of infrastructure, and dependencies at scale.
  • Maintains advanced knowledge and expertise as technology landscape evolves, leveraging industry norms and deep understanding to drive the adoption of innovative solutions across the team. 
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
異Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect
View Full Job Description
$117.2K - $250.2K/yr (Outscal est.)
$183.7K/yr avg.

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About The Company

Microsoft is a tech giant that develops, licenses, and supports a range of software products, services, and devices.

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