Customer Engineering Manager, Digital Native Customers
Job Summary
Job Description
- 10+ years cloud native architecture experience
- Leadership experience (people management)
- Digital native client experience
- Fluent Polish communication
- Lead CE team & build growth culture
- Software lifecycle experience
- Pre-Sales/Technical leadership experience
- Team management & business process expertise
- Stakeholder engagement & presentation skills
3 skills required
Job Details
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 10 years of experience with cloud native architecture in a customer-facing or support role.
- Experience in leadership, such as people management, team leadership, mentorship, or coaching.
- Experience in, or supporting, digital native clients
- Ability to communicate in Polish fluently to communicate in this customer-facing role.
- Ability to travel up to 25% of the time.
Preferred qualifications:
- Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
- Experience as a Pre-Sales Manager or a people manager in a technical customer-facing role within a professional services or Sales Engineering team.
- Experience managing a team through business processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
- Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering engaging messages by audience, asking questions, and leading conversations that drive business opportunity.
About the job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
You will have an understanding of the Startup Customer Lifecycle, the aligned business objectives, and business cycles based on customer needs.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Lead a team of Customer Engineers and build a growth culture. Focus on talent strategy and skills development to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for the territory.
- Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation and relevant industry trends.
- Partner with Google Cloud Sales leadership to define technical go-to-market strategies and execution plan for the team's book of business.
- Balance technical leadership with operational excellence; lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
- Work cross-functionally across Google, our partners, and your team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.
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