Customer Reference Manager

Description

Who We Are

We envision a world where every cyber asset is seen, secure, and compliant.

Forescout Technologies, Inc., a global cybersecurity leader, continuously identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets – IT, IoT, IoMT, and OT. For more than 20 years, Fortune 100 organizations and government agencies have trusted Forescout to provide vendor-agnostic, automated cybersecurity at scale.

What You Will Do

Forescout has an excellent opportunity for a strategic and business-focused Customer Reference Manager to join our high-energy, multi-cultural, world-changing team. As the Customer Reference Manager, you’ll lead the development and execution of our customer advocacy and reference program. You’ll work cross-functionally with sales, marketing, product, and customer success teams to identify and activate customer champions who can speak to the value of our solutions. Your work will directly influence pipeline velocity, brand credibility, and customer trust.

In this role, you will:

• Build and scale a strategic customer reference program tailored to enterprise cybersecurity buyers.
• Collaborate with sales and marketing to identify referenceable customers aligned to key verticals, use cases, and personas (e.g., CISOs, IT leaders).
• Create compelling customer stories, case studies, and testimonials that highlight security outcomes, ROI, and compliance wins.
• Fulfill reference requests for high-value deals, ensuring the right customer advocates are matched to the right opportunities.
• Maintain strong relationships with customer advocates and ensure a positive experience throughout their participation.
• Ensure all reference activities comply with legal, privacy, and security requirements (e.g., NDAs, GDPR, CCPA).
• Track program performance using CRM and advocacy tools, and report on impact to pipeline and brand engagement.

What You Will Bring

We encourage you to apply if you meet most but not all the desired skills and experience listed in this job posting. We value competencies, aptitude, and a great attitude as supplement to experience.

• 5+ years of experience in customer marketing, advocacy, or reference management in B2B tech or cybersecurity.
• Strong understanding of enterprise sales cycles and technical buyer personas.
• Proven ability to create and manage high-impact customer content.
• Experience with tools like Salesforce, ReferenceEdge, Influitive, or similar.
• Excellent communication and relationship-building skills, especially with senior-level stakeholders.
• Familiarity with data privacy and compliance regulations relevant to customer content.
• Analytical mindset with the ability to measure and optimize program performance.

What Forescout Offers You

• Competitive compensation and benefits–we cover 80% of employee and dependents’ health care premiums, 100% company paid employee life and disability insurance premiums, 401K match, generous FTO policy (U.S. only), option to purchase voluntary life, accident and critical illness insurance, employee assistance program, maternity and parental bonding leave with supplemental pay and much more
• Collaborative and innovative environment –make an impact on worldwide security while working on the hottest technology
• Leadership that supports and encourages professional growth and development
• Want a glimpse of Life @ Forescout? Check us out on Facebook and Instagram
• Learn more @ www.forescout.com

Our Mission - Continuously identify, protect, and ensure the compliance of all cyber assets across the modern organization.

Our Cultural Values

• One Team – We all work together, and we all win together.
• Cyber Obsessed – We are curious about technology, and we are innovative and passionate about solving big programs.
• Customer Driven – We listen, we learn, and we make it right.
• Relentless – We're smart, determined, and find a way. We figure stuff out.
• Collaborative, without Ego – No one succeeds alone. We strive to be the humble person that people want to work with.

Thank you for taking the time to learn more about us.

If this opportunity intrigues you, we would love for you to apply!

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Forescout does not accept unsolicited resumes from employment agencies. All resumes submitted by employment agencies directly to any Forescout employee or hiring manager in any form without a signed Employment Placement Agreement on file and search engagement for that position will be deemed unsolicited in nature. No fee will be paid in the event the candidate is subsequently hired because of the referral or through other means.