Customer Service Associate

1 Day ago • All levels

Job Summary

Job Description

As a Customer Service Associate at Salary Finance, you will be a crucial part of the customer operations team, ensuring that regulatory communications are handled efficiently and customers receive exceptional support. You will diagnose and resolve customer queries related to loan applications, payments, and account updates. You will also interpret and explain company policies and financial products accurately. You'll be responsible for maintaining detailed records, escalating complex issues, and ensuring compliance with data protection regulations. Furthermore, you will identify recurring customer issues and suggest improvements to reduce repetitive inquiries and promote customer retention.
Must have:
  • Respond promptly and professionally to customer inquiries.
  • Diagnose and resolve customer queries.
  • Interpret and explain company policies.
  • Maintain detailed and accurate records.
  • Prioritize and escalate unresolved issues.
  • Troubleshoot basic technical issues.
  • Ensure compliance with data protection regulations.
  • Adhere to standard operating procedures.
  • Identify recurring customer issues.
  • Suggest enhancements to FAQs.
  • Promote customer retention.
  • Share best practices and insights.
  • Participate in training sessions.
  • Experience in a customer facing environment.
  • Excellent communication skills.
  • Intermediate knowledge of Google Sheets and Excel.
Good to have:
  • Customer service experience in financial services or technology.
  • Experience of working in a regulated environment.
  • Familiar with CRM systems.
  • Knowledge of G Suite Advanced Excel skills.
  • Knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.
Perks:
  • Be part of the World’s Leading Digital Venture Builder
  • Opportunity to be a part of and learn from diverse talent
  • Exposure to challenges, with a culture that promotes continuous learning
  • Fun and open atmosphere
  • 24 days of annual leave & 10 public holiday days
  • Private Medical for you and your immediate family & Life Insurance for yourself

Job Details

The role

As a Customer Service Associate at Salary Finance, you will be a crucial part of our customer operations team, ensuring that our regulatory communications are handled efficiently, and our customers receive exceptional support. You will collaborate closely with the Customer Service Manager and the London customer operations team, contributing to the development and enhancement of our customer service processes.

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat and email, ensuring a seamless and positive customer experience.
  • Diagnose and resolve customer queries related to loan applications, payments, and account updates.
  • Interpret and explain company policies, financial products, and service terms accurately to customers.
  • Maintain detailed and accurate records of all customer interactions and resolutions in the CRM system.
  • Prioritize and escalate unresolved or complex issues to relevant departments (e.g., tech support) in a timely manner and follow up diligently, providing regular status updates to customers.
  • Troubleshoot basic technical issues (e.g., login problems, document upload errors) and collaborate with the tech team to report and resolve system-related issues.
  • Ensure compliance with data protection regulations (e.g., GDPR) when handling sensitive information.
  • Adhere to standard operating procedures (SOPs) and service-level agreements (SLAs) to meet performance benchmarks.
  • Identify recurring customer issues and share insights with the operations and product teams for process improvements.
  • Suggest enhancements to FAQs or knowledge base articles to reduce repetitive inquiries.
  • Promote customer retention by delivering exceptional service and building trust.
  • Share best practices and customer insights with colleagues to enhance team performance.
  • Participate in training sessions to stay updated on product changes, new processes, and compliance guidelines.

 

About you

The ideal candidate will have a track-record in delivering results in a fast-moving business and hence be comfortable with change and uncertainty. Excellent stakeholder management experience is essential to being successful in this role.

Required Skills:

  • You enjoy interacting with customers daily, both over the live chat and by email You have an upbeat approach and can think on your feet.
  • You have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environment.
  • You are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every time.
  • You are passionate about technology and social impact and want to help build a business that delivers a meaningful difference to society.
  • You are resilient, empathetic, collaborative, and self-motivated.
  • You have experience in a customer or client facing environment.
  • You delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valued.
  • You have excellent communication skills and can present complex details, concepts, and information in an easy-to-understand format.
  • You have an intermediate knowledge of Google Sheets and Excel and able to Manipulate data.

Preferred Skills:

  • Customer service experience in a financial services, technology, or employee benefits company.
  • Experience of working in a regulated environment.
  • You are familiar with CRM systems Knowledge of G Suite Advanced Excel skills.
  • You have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering procedures.

Education Qualification:

  • High School Diploma and Above.

About Blenheim Chalcot

Blenheim Chalcot is one of the leading venture builders in the world. We have been building exciting and disruptive businesses for over 26 years across sectors including FinTech, EdTech, GovTech, Media, Sport, Charity and more. These companies are all GenAI enabled and are some of the most innovative companies in the UK and increasingly around the world.

The BC team in India has been instrumental to the growth and success of Blenheim Chalcot. Established in 2014, Blenheim Chalcot India serves as a pivotal launchpad for those aiming to make a difference in the realm of innovation and entrepreneurship.

Blenheim Chalcot India is driven by a mission to empower visionaries to lead, innovate, and build disruptive solutions. We support our diverse portfolio of ventures and create impactful solutions that shape global trends. We provide a range of services to help new business get off the ground, including technology, growth (marketing and sales), talent, HR, finance, legal and tax, plus so much more!

One of our FinTech ventures, Salary Finance is scaling fast and we’re looking to hire high energy, motivated and curious talent to support them on that journey!

About Salary Finance

Salary Finance is one of the UK’s fastest growing free employee benefits.

Who we are:

Salary Finance has grown from an idea in 2015 to a breakthrough FinTech platform and movement today. We support a community of 4M employees across 575 clients (inc 20% of the FTSE 100) in the UK and US, and provide a suite of financial employee benefits, to help employees improve their financial health and happiness. Our platform provides salary-linked savings, loans, pay advances, insurance and financial education. We are a company with 200 brilliant and passionate colleagues in 3 countries and to have the backing of great investors (Blenheim Chalcot, Legal & General, Experian, Goldman Sachs, Royal London) with £100M in equity and £500M in debt funding raised to-date.

Our social mission is deeply intertwined with our expertise in financial technology. All of the benefits we offer—simple savings, early access to earned pay, affordable loans, and insurance—are fully accessible via our custom-built digital platform. This allows us to deliver the simplest, quickest, and most secure customer journeys possible.

We have received 70+ recognitions for our products and societal contributions. Among them, we are particularly proud to have been recognized as ‘Responsible Business of the Year’ by The Prince’s Responsible Business Network (BITC), in addition to being awarded ‘Best Financial Wellbeing Provider’, ‘Ethical Financial Services Provider of the Year’ and ‘Consumer Champion of the Year’ in 2020 alone.

What we can offer you

  • Be part of the World’s Leading Digital Venture Builder
  • Have the opportunity to be a part of and learn from the incredible diverse talent in BC
  • Be exposed to the right mix of challenges, within a culture that promotes continuous learning and development and opportunity to work with Gen AI
  • A fun and open, if a little cricket obsessed, atmosphere – we own the Rajasthan Royals IPL team!
  • 24 days of annual leave &10 public holiday days
  • Private Medical for you and your immediate family & Life Insurance for yourself

Important

At Blenheim Chalcot, we strive to create an environment where differences are not only accepted but greatly valued; where everyone can make the most of their capabilities and potential. We promote meritocracy, competence and the sharing of ideas and opinions. We are driven by data and believe the diversity, agility, generosity, and curiosity of our people is what sets us apart as an organisation. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talent.

Similar Jobs

Riot Games - Principal Researcher

Riot Games

Los Angeles, California, United States (On-Site)
1 Day ago
Dream Sports - Sports Operations Analyst

Dream Sports

Mumbai, Maharashtra, India (On-Site)
4 Weeks ago
ION - Implementation Analyst (Fixed Income)

ION

Pisa, Tuscany, Italy (On-Site)
6 Months ago
Grab - Assistant Manager, Strategy & Planning

Grab

Balikpapan, East Kalimantan, Indonesia (On-Site)
5 Months ago
WongDoody - UI DESIGNER, HONG KONG

WongDoody

Taipei City, Taiwan (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Executive Director, Pricing & Planning

The Walt Disney Company

New York, New York, United States (On-Site)
1 Week ago
Entrata - Strategic Account Manager

Entrata

(Remote)
1 Day ago
Hawk Eye Innovations - Match Operations Assistant

Hawk Eye Innovations

London, England, United Kingdom (On-Site)
1 Week ago
Nintendo - Manager, Internal Audit

Nintendo

Redmond, Washington, United States (Hybrid)
2 Weeks ago
Playtika - Expert Business Analyst

Playtika

Israel (On-Site)
1 Month ago
WebFX - Remote Copywriter: Technology & SaaS

WebFX

South Africa (Remote)
6 Months ago
Coda - Financial Crime Compliance (Associate/Senior Associate)

Coda

Manila, Metro Manila, Philippines (Hybrid)
1 Month ago
DraftKings - Lottery Fulfillment Supervisor

DraftKings

Tempe, Arizona, United States (On-Site)
1 Month ago
Powerintegration - MarCom Coordinator

Powerintegration

San Jose, California, United States (On-Site)
3 Months ago
Microsoft - Member of Technical Staff, AI - Reinforcement Learning Systems

Microsoft

Mountain View, California, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Mumbai, Maharashtra, India

PwC - Associate, Renewable Energy, Utility Transformation Advisory

PwC

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Smiths Group plc - IT Controls Manager

Smiths Group plc

Pune, Maharashtra, India (Hybrid)
6 Months ago
Hapag-Lloyd AG - Senior Software Engineer

Hapag-Lloyd AG

Chennai, Tamil Nadu, India (On-Site)
5 Months ago
Kwalee - DevOps Engineer

Kwalee

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Hitachi - D365 F&O Finance/ SCM Functional Consultant

Hitachi

Pune, Maharashtra, India (On-Site)
6 Months ago
Fi - Software Engineer - DevOps/Infra

Fi

Bengaluru, Karnataka, India (On-Site)
3 Years ago
Siemens - Test Automation Engineers (Tricentis TOSCA)

Siemens

Bengaluru, Karnataka, India (On-Site)
1 Day ago
Google - Software Engineer III, Big Data, Google Cloud

Google

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
Xentrix Studios - Modeling – Artist

Xentrix Studios

India (On-Site)
5 Months ago
Cyara - Database Engineer

Cyara

Hyderabad, Telangana, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

Blenheim Chalcot India is part of Blenheim Chalcot a global venture builder headquartered in the vibrant Scale Space campus in White City, London. With over 26 years of innovation, we've been at the forefront of creating some of the most groundbreaking GenAI-enabled companies. Our ventures lead the charge in digital disruption across a spectrum of industries, from FinTech to EdTech, GovTech to Media, and beyond. Our global presence spans the US, Europe, and Southeast Asia, with a portfolio that employs over 3,000 individuals, manages assets exceeding £1.8 billion, and boasts total portfolio sales of over £500 million.


At Blenheim Chalcot, we're more than venture capitalists; we're venture builders. We invest not only funds but also our wealth of knowledge, experience, and innovative ideas. We provide our ventures with the essential infrastructure and support they need to grow from start-up to scale to exit. Our entrepreneurs and co-founders benefit from access to global networks and business development services, enabling them to scale rapidly. Our digital expertise empowers big businesses to become more agile, while their global reach accelerates our ventures' growth.


Our mission is to be a great place for great people to become great entrepreneurs. We understand that in today's rapidly evolving business landscape, staying ahead requires constant upskilling and adaptability. Through our learning initiative, RedTeam, we offer comprehensive training programmes in a dynamic atmosphere, empowering our team members to tackle challenges head-on, expand their knowledge, and develop their skillset.


We're committed to transforming our ventures into profitable, sustainable businesses that revolutionise industries. Our ventures are designed to adapt to emerging customer behaviours and needs, ensuring that Blenheim Chalcot remains at the cutting edge of innovation. Join us and be part of nurturing the next generation of AI businesses that are prepared to reshape the world

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

Mumbai, Maharashtra, India (On-Site)

View All Jobs

Get notified when new jobs are added by Blenheim Chalcot India

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug