Customer Service Representative

Customer Service Representative

Passionate about Customer Service? Join our team and make a difference in the world of online casinos!

What you will do:

As a bilingual Spanish and English speaking “Customer Service Representative” you will be the friendly face of our online casino, responsible for building and maintaining relationships with our amazing players. Your main goal is to provide exceptional service and personalized attention, ensuring that our customers feel valued and well taken care of. You'll be the go-to person for addressing their needs, resolving any issues they may encounter, and ensuring their overall satisfaction. Whether it's answering their questions or assisting them with any challenges, you'll be there every step of the way to ensure a smooth and enjoyable experience. And get this, you'll be doing it all through chat!

Your Squad:

Our team is all about good vibes and working together like a tight-knit crew. We create a warm and inclusive environment where everyone feels welcome so don't worry if you don't have specific industry experience - we're looking for friendly, outgoing folks who know how to give exceptional customer service. So, if you've excelled in customer-facing roles, we want you on our team! We're big on collaboration, celebrating wins, and helping each other grow.

Work Schedule: Please note, this role will be based in Perú. Initially, we will be working remotely. Once the offices are established, we will transition to on-site work.

The online casino world never sleeps and that's why we've crafted a rotating roster that allows us to deliver top-notch service to our global players across multiple time-zones. We do understand how important work-life balance is though, so we provide you with your roster 4 weeks in advance to give you plenty of time to plan your life outside of work.  

Who are we?

Easygo is a well-established tech startup, we pride ourselves on being early adopters, progressive in our approach and adaptable to the ever-changing technology landscape. Our brands include Stake.com, Kick.com & Twist Gaming, with more in the pipeline. Our core focus is in the online gaming space building well-designed casino games, crypto platforms, and sportsbooks, and we have launched additional brands to support this. Stake & Kick are used by millions of people around the world and you’ll see their logos on the Alfa Romeo F1 Team, Everton & Watford Jerseys, the UFC, and Drake and e-gamers. The last 2 years have been huge for us, we have grown from 20 to 200+ team members. Whilst the products that we build are global, the majority of the team sits in Melbourne at our Australian headquarters in the heart of the CBD where we have 3 amazing offices in the same building with all the bells and whistles you could ever want including an in-house barista, pool, and table tennis tables, PS5 and Nintendo Switches, a meditation room, help yourself drinks fridge and snack wall, catered breakfast daily, weekly massages and a pub lunch.

Click play, on your career today!

Main Duties and Responsibilities:

• Respond to customer inquiries and requests in a timely and professional manner via chat.
• Resolve customer issues and complaints, offering solutions and following up to ensure satisfaction.
• Respond to customer inquiries in both English and Spanish, with fluency in both languages.
• Keep up to date with product information and company policies to accurately assist customers.
• Maintain customer data and communicate effectively with internal teams as needed.
• Continuously strive to improve the customer experience by providing feedback and suggestions for process improvements.

It would be a bonus if you also had (Desirable skills):

• Sports & Gambling knowledge advantageous.
• Proficient with Google Suite (Drive, Spreadsheets, Docs), Slack, Airtable & Intercom.

“We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant”

We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field, where merit and accomplishment are the only criteria for success.