Customer Support Representative (Spanish)

3 Months ago • All levels • 2D Art

Job Summary

Job Description

Playrix is seeking a dynamic Customer Support Representative based in Ireland to join their team and provide tech support for their free-to-play mobile games on multiple platforms. You'll be responsible for managing player tickets, offering technical advice and assistance, identifying and resolving issues, collaborating with various departments, and enhancing support services. You'll be engaging with a global player base, requiring excellent communication skills in both English and Spanish.
Must have:
  • Excellent communication skills in English (verbal and written)
  • Excellent communication skills in Spanish (verbal and written)
  • Ability to quickly grasp technical concepts and explain them to users
  • Experience playing mobile games preferred
Perks:
  • Flexibility at work (remote or from one of the company’s offices)
  • Voluntary health insurance for employees and their children
  • Reimbursement for online sessions with a psychologist
  • Fully paid vacation days and sick leave
  • Support for a healthy lifestyle (reimbursement for gym memberships and fitness app subscriptions)
  • Professional development and education (paid participation in specialized conferences and courses, internal conferences, English language courses, and courses for languages of company operations)
  • Offline events (team meetings, corporate parties, informal office parties)
  • Fun competitions, quizzes, hackathons, and online fitness challenges
  • Merch store with internal currency for unique gifts

Job Details

Customer Support Representative (Spanish)

About the company

Playrix is ​​one of the most successful mobile game development companies 
in the world. In terms of mobile application revenue, we rank first in Europe 
and are in the top 3 worldwide. Our games have been installed 2.3 billion times (that's a third of the world's population!) and more than 30 million people around the world play them every day.

Team, about the role

Come and be a part of the exciting world of mobile game support at Playrix! We specialize in licensing, promoting, and marketing mobile games developed by Playrix, one of the world's top ten highest-grossing mobile developers. We are currently seeking a dynamic Customer Support Representative based in Ireland.

By joining us, you'll have the opportunity to assist and support the players of such hit game as Fishdom, enjoyed by millions of people worldwide.

Tasks

  • Being a go-to expert who provides tech support for our free-to-play mobile games’ multiple platforms (manage player tickets with the help of support engineers)
  • Engaging with a global player base, offering technical advice and assistance
  • Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  • Using your research skills to come up with solutions and enhance our support services

Requirements

  • Excellent communication skills in English, both verbal and written
  • Excellent communication skills in Spanish, both verbal and written
  • A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  • Experience playing mobile games is preferred

Our Perks

Flexibility at work

  • For most positions we offer a flexible schedule, and employees can work from anywhere in the world (except for the Russian Federation and the Republic of Belarus). You can do your work however and wherever you like — we only evaluate your results.

Caring for health and well-being
  • We provide voluntary health insurance for employees and their children, and reimburse online sessions with a psychologist.
  • We offer fully paid vacation days and sick leave. In certain circumstances, you can request additional days off.
  • We support leading a healthy lifestyle and reimburse the cost of gym memberships and fitness app subscriptions.
Professional development and education
  • We pay for participation in specialized conferences and courses and hold our own internal conferences.
  • We offer discounts on English language courses and courses for the languages of the countries in which the company operates.
Events and merch
  • We regularly hold offline events like team meetings, big corporate parties, and informal office parties.
  • We also regularly organize fun competitions, quizzes, hackathons, and online fitness challenges.
  • We have a merch store with an internal currency you can use to buy unique gifts. We give out this currency as a gift for significant dates, and you can earn more by participating in events and company activities.

Work Format

Remote or from one of the company’s offices

Similar Jobs

Google - Product Manager, Backup and Disaster Recovery

Google

(On-Site)
3 Months ago
Target - Art Director Design-3

Target

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
InMobiInMobi - Senior Product Manager - InMobi Exchange

InMobiInMobi

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Scorewarrior - Player Safety Moderation Manager

Scorewarrior

Limassol, Limassol, Cyprus (On-Site)
5 Months ago
Backbone - Senior Consumer Insights Marketing Researcher

Backbone

Atherton, California, United States (Hybrid)
7 Months ago
[P1] Games - Volunteer 2D Game Artist

[P1] Games

United States (Remote)
5 Months ago
ZeptoLab - Senior Artist - Prototyping, Freelance

ZeptoLab

Lisbon, Lisbon, Portugal (Remote)
3 Months ago
Playrix - Senior Engineering Manager

Playrix

Georgia (Remote)
4 Months ago
G5 Games - 2D UI/UX Artist (Hidden objects project)

G5 Games

Tbilisi, Tbilisi, Georgia (Remote)
1 Month ago
Playrix - Customer Support Representative (German and Russian)

Playrix

Portugal (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ConcertAI - Technical Architect

ConcertAI

Bengaluru, Karnataka, India (On-Site)
5 Months ago
Amber - Financial Analyst

Amber

Manila, Metro Manila, Philippines (On-Site)
7 Months ago
PwC - IN_Senior Analyst-Conflict-Conflict Relationship Check -IFS-Gurugram

PwC

Gurugram, Haryana, India (On-Site)
4 Months ago
Framestore - Freelance: Animator - New York

Framestore

New York, New York, United States (Hybrid)
2 Months ago
Light Speed Studios - Technical Artist

Light Speed Studios

Irvine, California, United States (On-Site)
2 Months ago
Raw  Group  - Game Mathematician

Raw Group

Malta (On-Site)
6 Months ago
Spyke Games - Level Designer

Spyke Games

İstanbul, Türkiye (On-Site)
7 Months ago
Endless Studios - Game Design Mentor

Endless Studios

Abu Dhabi, Abu Dhabi, United Arab Emirates (Remote)
7 Months ago
Cirrus Logic - Senior Software Engineer - Windows Device Drivers (SH-211)

Cirrus Logic

Edinburgh, Scotland, United Kingdom (Hybrid)
4 Months ago
Nagarro - Senior SAP SD Consultant with German

Nagarro

Poland (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Ukraine

N-iX - Senior Full-Stack Engineer (React, Node.js) (#2599)

N-iX

Ukraine (Remote)
2 Months ago
N-iX - SENIOR PYTHON ENGINEER (PART-TIME) (#2689)

N-iX

Ukraine (Remote)
1 Month ago
seeking alpha - Senior Data Analyst

seeking alpha

Ukraine (Remote)
2 Months ago
Gunzilla - Senior UI Artist

Gunzilla

Kyiv, Kyiv City, Ukraine (On-Site)
1 Month ago
Gunzilla - Lead Frontend Programmer

Gunzilla

Kyiv, Kyiv City, Ukraine (Hybrid)
1 Month ago
Virtuos - IT Security Operation Specialist

Virtuos

Ukraine (Hybrid)
1 Month ago
Playtech - iOS Developer

Playtech

Kyiv, Kyiv City, Ukraine (On-Site)
1 Month ago
N-iX - Senior Java Engineer

N-iX

Ukraine (Remote)
1 Month ago
EvoPlay - Art Lead (Slots)

EvoPlay

Kyiv, Kyiv City, Ukraine (On-Site)
3 Months ago
N-iX - Middle Manual QA Engineer (#2437)

N-iX

Ukraine (Remote)
3 Months ago

Get notifed when new similar jobs are uploaded

2D Art Jobs

Paxie Games - 2D Concept Artist

Paxie Games

Göztepe, İstanbul, Türkiye (On-Site)
3 Months ago
G5 Games - 2D Puzzle Grind Artist (Match-3 project)

G5 Games

Yerevan, Yerevan, Armenia (Remote)
1 Month ago
Playrix - Node.js Expert (Server)

Playrix

Portugal (Remote)
4 Months ago
Playrix - Communications Director

Playrix

Cyprus (Remote)
2 Months ago
Peak - Senior Illustrator

Peak

(On-Site)
7 Months ago
G5 Games - 2D UI/UX Artist (Hidden objects project)

G5 Games

Yerevan, Yerevan, Armenia (Remote)
1 Month ago
Playrix - Lead Technical Designer

Playrix

Portugal (Remote)
4 Months ago
Playrix - Senior Release Engineer

Playrix

Serbia (Remote)
3 Months ago
Playrix - Art Director

Playrix

Montenegro (Remote)
4 Months ago
Playrix - Principal 2D Artist (Match-3)

Playrix

Ukraine (Remote)
4 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Explore gaming industy jobs in one of the leading Game Studios.

Ireland (Remote)

Ireland (Remote)

Ireland (Remote)

Ireland (On-Site)

Ireland (Remote)

Ireland (Remote)

View All Jobs

Get notified when new jobs are added by Playrix

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug