Customer Support Specialist

2 Weeks ago • 1 Years + • Administrative • Undisclosed

About the job

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customer-centric

Job Description

Tesla seeks a passionate Customer Support Specialist to join its Sydney HQ. Responsibilities include handling inbound calls, web inquiries, and online chats related to service and vehicle support; troubleshooting and remote diagnostics; educating customers on self-service options; accurately recording issues in CRM; and delivering exceptional customer experiences. The ideal candidate possesses at least 1 year of relevant customer service experience, strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. A passion for technology and Tesla products is also essential.

Must have:

1+ years customer service experience
Exceptional written and verbal communication
Strong attention to detail
Ability to manage multiple priorities
Problem-solving and troubleshooting skills
CRM/Vehicle support system experience

Good to have:

Experience with Tesla products
Knowledge of sustainable energy

What to Expect

The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Associate Support specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns related to service and level 1 vehicle support topics. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient, and customer-centric team members to help deliver an equally innovative experience for our customers. This position is based in our brand new Sydney HQ in Alexandria near Mascot station.

What You’ll Do

Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.
Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
Accurately record issues and data into CRM / Vehicle Support System
Provide an exceptional experience to our customers on a daily basis

What You’ll Bring

Minimum 1 years of relevant work experience in a customer service environment
Strong attention to detail and exceptional written and verbal communication skills are required
Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with
An interest in technology, particularly Tesla products and agility at learning new products and features
A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy

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