Delivery Operations Specialist

1 Month ago • All levels • Operations

Job Summary

Job Description

The Tesla Delivery Operations Specialist in Taichung City plays a crucial role in ensuring a seamless customer experience. Responsibilities include assisting Delivery Advisors with customer requests, managing delivery documents (IDs, coordinating with Customs, Government, and Registration partners), updating the CRM system, supporting the Delivery Manager, and contributing to process improvements. The role also involves handling post-delivery customer service requests, such as EV tax refunds. This position requires strong organizational skills, excellent communication, and attention to detail, working closely with various internal and external stakeholders to achieve efficient and timely vehicle deliveries and post-delivery support.
Must have:
  • Assist Delivery Advisors
  • Manage delivery documents
  • Update CRM system
  • Support Delivery Manager
  • Handle customer requests
  • Process EV tax refunds
Perks:
  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive Medical Coverage
  • Access to Global EAP and Wellbeing Resources
  • Employee Vehicle Purchase Program
  • Employee Welfare Committee
  • Employee Merchandise Discounts
  • Celebratory Gifts
  • Employee Referral Program

Job Details

What to Expect
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and assist our Delivery Advisor with document support and coordinate license plates with registration vendor to serve customers and help them to take ownership of their new vehicles. And after delivery the role also need to arrange customer after service as tax refund or other request from customer.


Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
What You’ll Do
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and assist our Delivery Advisor with document support and coordinate license plates with registration vendor to serve customers and help them to take ownership of their new vehicles. And after delivery the role also need to arrange customer after service as tax refund or other request from customer.


Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
What You’ll Bring
The Tesla Delivery team is committed to providing the best Ownership Experience possible to our customers. This position is a great opportunity to join a world class expanding technology company and assist our Delivery Advisor with document support and coordinate license plates with registration vendor to serve customers and help them to take ownership of their new vehicles. And after delivery the role also need to arrange customer after service as tax refund or other request from customer.


Responsibilities
• Helping Delivery Advisor with customer request.
• Sorting delivery document from customer such as IDs and coordinate with Customs, Government department , Registration partners…etc to follow our schedule.
• Regularly update the CRM system to ensure accurate and timely delivery information is available to management.
• Support the Delivery Manager in delivery center operations, task completion and ensuring superior customer service.
• Contribute ideas toward improving the Tesla delivery experience, as well as back end processes and procedures.
• Helping to apply EVs tax refund process to offer customer service.
• Keep up with industry trends and best practices.
Compensation and Benefits
Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

  • Employee Stock Purchase Plan (ESPP)
  • Comprehensive Medical Coverage
  • Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
  • Employee Vehicle Purchase Program
  • Employee Welfare Committee
  • Employee Merchandise Discounts
  • Celebratory Gifts for Special Occasions
  • Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company


福利

除了具有競爭力的薪酬方案外,Tesla台灣為員工提供以下福利:

  • 員工認股計劃(ESPP)
  • 團體醫療保險
  • 全球員工協助方案 (EAP) 和協助資源
  • 員工購車計劃
  • 職工福利委員會
  • Eshop精品員工優惠
  • 特殊場合的慶祝禮物
  • 員工推薦計劃

本公司保留更改福利項目的權利。


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