Workday Support

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Business Operations

Management Level

Associate

Job Description & Summary

Join our HC Performance and Transformation team within Internal Firm Services as a Workday Associate. In this role, you will leverage Workday technology to enhance and unify human resources and other functions. You'll play a key role in understanding the business dynamics, assessing functionality, and developing solutions to transform processes across the entire employee lifecycle. Additionally, you will support day-to-day incidents and tickets from our users.

Key Responsibilities:

• Provide Level 1 application support, resolving or triaging incidents and service requests efficiently within Service Level Agreements (SLAs).
• Ensure comprehensive documentation for incidents and service requests.
• Demonstrate a strong understanding of product functionalities and customer needs, applying this knowledge to manage incidents and service requests.
• Coordinate with designated resolvers (Level 2), global teams, and other territories for unresolved issues.
• Support established service delivery governance and ensure high-quality, up-to-date documentation (e.g., knowledge articles) for continuous improvement.
• Collaborate with service enablers to build and deploy new or enhanced services, ensuring thorough service validation and testing prior to implementation.
• Coordinate with global teams and other PwC territories.
• Support change management for all changes to processes and system functionalities.
• Assist with global projects and optimization efforts conducted within the Middle East and globally.
• Regularly report to the manager on resolution statuses.
   

Ideal Candidate Profile:

• 1 to 2 years of experience in an application support team within a managed service and/or IT service desk environment.
• Exposure to all Workday modules and their functionalities
• Familiarity with the ServiceNow platform is an added advantage.
• Ability to clearly and effectively communicate in English (both oral and written).
• Strong analytical skills, results-oriented, and ability to work in a dynamic environment.
• Ability to work under pressure and manage multiple tasks.
• Excellent interpersonal skills and a team player.
• Workday / ITIL certifications would be considered an asset but not a requirement.

What We Offer:

• Opportunity to work with a diverse and talented team in a dynamic and innovative environment.
• Continuous learning and development opportunities to enhance your skills and advance your career.
   

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date