Desktop Support Technician

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

An exciting opportunity has arisen for a Desktop Support Technician to join the IT department of our manufacturing plant in Leeds. Scientific Games International Ltd is a subsidiary of the $1Billion pa turnover, globally renowned Scientific Games Corporation. Our purpose-built, state-of-the-art printing facility in Leeds supplies lottery scratch cards to clients in Europe.

The role will involve providing on the ground and remote IT support to our manufacturing operations, desk based office workers and remote workers across the UK, Republic of Ireland and the Channel Isles. 

Duties will include:

• Building, configuring and upgrading desktop PCs to include operating systems and software installations
• Maintaining and administering the Company’s printers and consumables.
• Installing software
• Re-setting passwords and access
• Provide help and support for the company’s communications systems (email, telephone and mobiles)
• Assisting users experiencing difficulties
• Carrying out ad-hoc project work when required
• Monitoring data backups
• Ensuring our Help Desk ticketing system is up to date

In order to be considered for this role, you must possess the following:

• Strong communication skills
• Ability to solve problems
• Adaptable approach to work
• Willingness to gain new skills and knowledge
• Level 3 Apprenticeship qualification in IT, or equivalent experience
• Previous experience of the following would be beneficial: email configuration, basic IT networking, Microsoft Office 365, building computers, operating systems (Windows, MAC OS, Linux), DHCP, DNS, Active Directory, helpdesk ticketing systems, VoIP telephony, group policy.

You will be given a competitive salary and benefits which include 26 days holiday, a car park onsite and a defined contribution pension scheme.

Please note that due to the highly secure nature of our business, any job offer would be subject to the following screening: drugs screening test, receipt of references, receipt of satisfactory Criminal Records Bureau check, and a satisfactory credit history check. We would also require proof of eligibility to work in the UK before any job offer is made.

Qualifications

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.