Disputes/chargeback Support Specialist

This is Adyen

Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Facebook, Uber, H&M, eBay, and Microsoft. To maintain our momentum, we need people to join us in finding new ways of solving our unique challenges - people like you.

Disputes/chargeback Support Specialist

The team consists of people from various backgrounds offering support to our merchants worldwide regarding our payment platform and embedded financial products. You will be part of the first line of support of Adyen, helping merchants on a wide variety of topics, from technical to operational tasks. You will also act as the bridge between different Support and Operational functions (e.g. Risk, Acquiring, Account Managers, Tech Support, In Person Payments teams & Product), identifying and troubleshooting issues, providing feedback and ideas on how to bring our customer experience to the next level. 

You will be our expert on Disputes handling and its corresponding day to day operations and maintenance. We work closely with our amazing merchant base to solve Dispute related issues and improve chargeback performances. 

What you will do

• Support any customer inquiries related to disputes and chargeback claims and share constructive product feedback
• Contribute to optimizing and automating processes, with a strong focus on scalability
• Be an internal product advocate, track product processes and contribute to the platform by relaying feedback and issues you get back from merchants
• Serve as a product specialist for merchants, actively helping them to optimize their account and grow their business by utilizing the features of our platform and embedded financial products
• Provide operational assistance to merchants troubleshooting issues via phone, web-based tools and email

Who you are

• You have support experience involving disputes and chargeback claims
• You have the proven ability to kickstart projects and initiatives and follow them up to completion 
• You have affinity for or a strong interest in technical and operational processes; you will also actively seek the answers of what you don’t know
• Experience in an international technology driven company or role is a definite plus
• You can speak and write English fluently

Our Diversity, Equity and Inclusion commitments  

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen. 

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application.

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Don’t be afraid to let us know if you need more flexibility.

Please, note that we value in-person collaboration, this role is a full-time position in Amsterdam (not remote : hybrid work set up with 3 days a week in office).