Guest Service Associate - Food & Beverage

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

We are seeking an enthusiastic and customer-oriented Guest Service Associate (GSA) for our Food & Beverage department in Bengaluru, India. As a GSA - F&B, you will play a crucial role in ensuring exceptional dining experiences for our guests while maintaining high standards of service and efficiency.

• Set up and inspect operating equipment, linens, and condiments before service
• Familiarize yourself with all menu items and daily specials to provide informed recommendations to guests
• Take guest orders and efficiently communicate them to the kitchen staff
• Serve food and beverages in a timely and professional manner
• Clear and reset tables for incoming guests
• Maintain cleanliness and organization of the dining area and storage spaces
• Adhere to HACCP regulations and safety guidelines for food handling and equipment use
• Assist in managing guest inquiries and resolving any issues that may arise
• Collaborate with team members to ensure smooth service operations
• Report equipment malfunctions, emergencies, or suspicious activities to the F&B Team Leader
• Participate in regular team meetings and training sessions to enhance service quality
• Maintain accurate records of transactions and inventory as required

• Proven experience in food and beverage service, preferably in a hotel or restaurant setting
• Excellent knowledge of food service techniques and etiquette
• Strong familiarity with menu items, including ingredients and preparation methods
• Demonstrated understanding of HACCP regulations and food safety practices
• Proficiency in operating standard food service equipment
• Outstanding customer service skills with a friendly and professional demeanor
• Excellent communication skills in English; knowledge of additional languages is a plus
• Ability to work efficiently in a fast-paced, high-pressure environment
• Strong attention to detail and organizational skills
• Basic math skills for handling financial transactions
• Physical stamina to stand for extended periods and carry heavy trays
• Flexibility to work varying shifts, including weekends and holidays
• High school diploma or equivalent; hospitality education or training is preferred
• Knowledge of local food and beverage trends in Bengaluru is advantageous

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.