Head of Continuous Improvement Operations - Mekong Area

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk

WE OFFER

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high-paced environment You will get to focus on creating valuable relations with current and new customers and work with
highly professional teams in an environment where you will be valued, recognized and well-rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

JOB RESPONSIBILITIES

The Head of Continuous Improvement Operations - Mekong Area will drive continuous improvement of work processes, enhance performance management and customer service delivery systems in the TbM Organization (Transported By Maersk) across the assigned business areas (FINOPS, Fleet, LCL, Landside Transportation, Depots & CHB Execution). This includes the Area Project Coordination of various technical initiatives to be implemented which will allow the optimization of outputs , streamlining workflows, reducing costs and waste, within the TbM Operations function. This position will cover the Mekong Area which are: Vietnam, Thailand, Cambodia and Myanmar.  

• Analyze the Area TbM Operations business processes and make suggestions on how to improve them, with tangible outcomes.

• Support the Area TbM Operations Manager, in defining complementing local metrics to the global KPIs and standards.

• Drive and anchor global initiatives for implementation.

• Project Management Coordination.

• Develop structured continuous improvement strategies. Define what is to be measured, gather, process and analyze the data. Present the information to aid decision making processes. Implement and follow through on the Continuous Improvement Plan.

• Drive out of the box thinking in driving continuous improvement plans. Focus on incremental improvements, process redesign and continuous re-think, to improve efficiencies, eliminate wasta and contain costs, across the TbM organization.

• Build the strategy for and drive a continuous improvement mindset and culture in Area TbM Operations teams via on-the-job application of LEAN techniques/tools.

• Drive process standardization and ensure adherence across the Area TbM Operations organization (i.e. IOPs & SOPs)

• Continuously align initiatives & manage risks associated with deployment of initiatives, supporting with adopting new tools, processes and guidelines.

• Partner with Area CX L&D on learning opportunities, capabilities and upskill across the Area TbM organization based on co-created competency assessment with leaders.

• Challenge standardization practice that does not facilitate quality, efficiency and a digitization agenda

• Design and drive strategy for operational excellence way forward in TbM Operations

WHAT WE ARE LOOKING FOR

• Have a bachelor's or above degree.

• Have at least 10 years of experience in similar roles. Candidates who have experience in Logistics companies will have an advantage.

• Strong LEAN/Six Sigma knowledge and experience are required.

• Strong process improvement & Project Management skills.

• Strong communication and stakeholder management skills.

• Tech savvy mindset to optimize our new ways of working

• Understanding E2E Business Landscape

• Have a strong analytical mindset and skills.

• Strong influencing skills. Able to drive change. 

• Result-driven combined with the ability to achieve results through people.

• Have strong leadership. Able to train, coach and develop team members across different countries.

• International experience, comfortable working in a matrix organization.

• Have strong strategic thinking skills.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.