VIP Account Management Team Leader
Job Description
- Proven work experience as a Team Leader or Supervisor
- Excellent communication and leadership skills
- Analytical skills & data monitoring skills
- English proficiency both written and spoken
- Organizational and time-management skills
- Strong multi-tasking abilities
- Annual bonus
- Daily lunch and refreshments
- Meal vouchers
- Holiday vouchers
- 21 vacation days
- 6 long weekends
- 1 day off for your birthday
- Additional days-off
- Private medical subscription
- Private dental subscription
- Glasses allowance
- Private pension
- Wellbeing plan
- Birthday gift
- Bonus and gift cards for special events (Easter, 1st of June, 8th of March, Christmas)
- Transport settlement
- Parking facilities
- Exciting company events
- Games: pool table, ping-pong, fuzzball, air hockey, etc.
Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide.
From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence.
Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA.
With a strong financial foundation, disciplined operations, unwavering player-focused approach and relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.
Responsibilities:
Communication & development
- Serve as the primary contact point for all team members, ensuring clear and effective communication.
- Mentor and train team members on advanced customer relations techniques, ensuring continuous skill development.
- Foster a culture of continuous improvement and professional growth within the team.
- Engage and motivate the team to achieve high performance and contribute to the studio's success.
Data & Monitoring
- Conduct regular performance evaluations and reviews, setting clear performance objectives and providing constructive feedback.
- Utilize performance data to manage and enhance individual and team performance effectively.
- Develop and maintain performance dashboards to provide real-time insights into team performance and project progress.
- Ensure dashboards are updated regularly and accessible to relevant stakeholders.
- Prepare regular reports on team performance, project progress, and KPI achievements.
- Conduct trend analysis to identify patterns and forecast future performance.
Strategy
- Develop and execute strategic plans for VIP player management that align with company objectives, utilizing data-driven insights.
- Oversee the implementation of strategic initiatives and ensure their successful execution within the team ( tools implementation, roadmap projects, task forces )
- Monitor and analyze team performance metrics regularly to identify areas for improvement and implement strategies to achieve KPI targets.
- Take responsibility for managing key projects within the studio, ensuring they are completed on time and within scope.
- Coordinate with other departments to align project objectives with overall business goals.
- Lead by example, demonstrating excellence in work ethic, professionalism, and commitment to achieving team and business goals.
Requirements:
- Proven work experience as a Team Leader or Supervisor
- Excellent communication and leadership skills
- Analytical skills & data monitoring skills
- English proficiency both written and spoken
- Organizational and time-management skills
- Strong multi-tasking abilities
Playtika's Benefits:
- Annual bonus
- Daily lunch and refreshments
- Meal vouchers
- Holiday vouchers
- 21 vacation days
- 6 long weekends
- 1 day off for your birthday
- Additional days-off
- Private medical subscription
- Private dental subscription
- Glasses allowance
- Private pension
- Wellbeing plan
- Birthday gift
- Bonus and gift cards for special events (Easter, 1st of June, 8th of March, Christmas)
- Transport settlement
- Parking facilities
- Exciting company events
- Games: pool table, ping-pong, fuzzball, air hockey, etc.
- Central location: Timpuri Noi (Hybrid Work)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you feel the above describes you perfectly - Apply now!
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