About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company. 

But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives. 

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

• Business Insider named us an “enterprise startup to bet your career on”

• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world

• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

• Quartz ranked us the #1 best company for remote workers

Responsibilities

Workato is looking for an Intern, Infrastructure Engineering to join a team that will provide the foundational tools, processes, environments, and programs to scale our Customer Success organization. This team will enable our various Customer Success roles, such as our Pre-Sales Solutions Consultants, Post-sales automation Consultants, and Product Support Analysts, to accelerate the time to deliver their goals and supercharge Workato’s growth.

Workato is looking for an Infrastructure Engineer to help us manage over 150+ applications and procure many more. This role is critical in supporting all our technical teams (Products, Presales, Postsales, Customer Support, and many more) in leveraging these apps to build and maintain new connectors, solutions, support customers, troubleshoot connector issues, and create impactful and meaningful demos and POCs. This role will procure app instances and perform initial setup and configuration. The ideal candidate will have a blend of technical expertise and strong interpersonal skills to manage and support our demo environment effectively.

In this role, you will also be responsible to:

• Acquire and manage SaaS/PaaS/IaaS platforms, applications, and technologies for demos and PoCs like Salesforce, SAP, Workday, NetSuite, ServiceNow, SnowFlake, AWS, GCP, etc. This includes

  • Perform the initial setup and configuration of demo instances, ensuring they meet user requirements.

  • Collaborate with technical teams to ensure seamless integration and functionality of demo applications

• Application Administration:

  • Administer demo applications by adding users, configuring permissions, and assigning licenses.

  • Perform complex configurations to ensure applications work properly and align with organizational intentions.

  • Regularly review and update application settings to maintain optimal performance and security.

• Support users in accessing demo environments and demo applications and help troubleshoot issues related to using those applications. This includes

  • Act as the primary point of contact for user requirements and support related to demo instances.

  • Provide timely and practical support to users, addressing any issues or concerns.

• Design and build tools to help this team manage effectively the demo infrastructure

• Build and maintain environments for running high-quality Workato product demonstrations.

Requirements

Qualifications / Experience / Technical Skills

• BS/MS Degree in Computer Science, Computer engineering, Information systems or equivalent

• Application development and programming experience (Ruby, JavaScript/Front End UI frameworks, Java, Python are preferred)

• Experience with databases

Soft Skills / Personal Characteristics

• Ability to learn new concepts and technologies and solve problems

• A passion for technology and translating that passion into business impact for customers

• Fast mover and comfortable navigating a fast-paced environment

• Resourceful in execution and results-oriented

• Should be a thoughtful team player, a quick learner, and have a “can-do” attitude with a growth mindset.

• Open to learning every day and has a strong sense of humility. 

• Able to commit on a full-time basis for at least 6 months

(REQ ID: 2069)