Knowledge Base Manager

1 Year ago • 2 Years +
Editorial

Job Description

Knowledge Base Manager with 2+ years experience managing a Knowledge Base and / or Help Center, 2+ years of content writing and/or editorial experience, and 2+ years of experience managing teams.
Good To Have:
  • Customer Facing
  • Product Marketing
  • Technical Writing
  • Data Analysis
Must Have:
  • Knowledge Base
  • Content Writing
  • Team Management
  • Help Center
Perks:
  • Benefits
  • Fast-Growing

Add these skills to join the top 1% applicants for this job

content-strategy

Description

Moon Active is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the world - and soon the moon! The company is headquartered in the heart of Tel Aviv.

We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating content - in any which way (written content, visual content and more)

Responsibilities

  • Take full ownership of all our Help Centers, developing and implementing a robust content strategy based on insights from Customer Support teams and data analysis.
  • Collaborate with different teams to develop our brand guide and tone of voice.
  • Work closely with Support and Product teams to identify knowledge gaps and update content accordingly, ensuring continuous improvement of our knowledge bases.
  • Oversee content in multiple languages, collaborating with translators to keep all supported languages up to date.
  • Lead and define the roadmap and priorities for our team of Content Writers, setting personal goals, KPIs, SLAs.

Requirements

  • 2+ years experience managing a Knowledge Base and / or Help Center.
  • 2+ years of content writing and/or editorial experience.
  • 2+ years of experience managing teams.
  • Ability to work with technical and non-technical written materials.
  • Deep understanding of and passion for product, marketing, and technology.
  • Customer-facing experience - advantage.
  • Native English and Hebrew speaker with excellent articulation skills.
  • Tech savvy with an understanding of the customer experience.

Advantages

Benefits

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