Lifecycle Lead Technical Administrator (CX Operations)
About the job
SummaryBy Outscal
Essential Duties and Responsibilities
- Ensure that any changes in product or business strategy are supported by our processes and systems, and assist our management teams through reporting on the success of our efforts
- Scoping and providing feasibility of new design/strategy suggestions for our customer lifecycle tool (currently Gainsight)
- Provide support to a more junior technical admin and manage the technical work between the two team members.
Minimum Required Qualifications
- Bachelor’s degree required. In lieu of degree, will accept 4-5 years of experience working with CRM systems in SaaS business or level 3 Gainsight admin certification.
- Working knowledge of concepts, practices and procedures and ability to use in varied situations.
- Experience in Customer Success, CS Operations or Product Marketing role.
- Experience with CRM systems (Salesforce or Gainsight), with certification as a Gainsight admin
About The Company
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