Mainframe Support Analyst

Job Summary

Synechron is seeking a highly skilled Support Analyst to join our team, responsible for maintaining and supporting large-scale mainframe banking systems. In this role, you will ensure the stability, performance, and continuous improvement of critical banking applications. The Support Analyst will serve as a key technical resource, providing expert-level support, incident resolution, and proactive system management to facilitate seamless banking operations. Your contributions will directly impact operational efficiency, system reliability, and customer satisfaction.

Software Requirements

Required Skills & Experience:

• Mainframe development and support tools:
  • COBOL, JCL, DB2, VSAM, CICS, Assembler
• Mainframe management and scheduling:
  • Control-M, Control-D
• Data and file management:
  • File Manager, SPUFI, Xpeditor
• Basic knowledge of 2BDB2 (preferred but not mandatory)
• Monitoring and performance tools relevant to mainframe resource management

Preferred Skills:

• Experience with additional mainframe tools and newer automation or operational monitoring solutions

Overall Responsibilities

• Provide ongoing support for large-scale mainframe banking applications, ensuring optimal system performance and availability
• Manage incident and problem resolution activities to minimize system outages and impact on business operations
• Support functional testing phases (SIT/UAT) by troubleshooting issues and clarifying requirements
• Collaborate effectively with cross-team application groups, sharing knowledge and resolving issues efficiently
• Perform system analysis, debugging, testing, and documentation for small enhancements aligned with evolving business needs
• Maintain strict adherence to Service Level Agreements (SLAs) and quality standards
• Contribute to root cause analysis and create knowledge articles to improve support processes and reduce recurring issues
• Monitor system resources and provide strategic recommendations to optimize performance and capacity planning
• Engage in continuous improvement of support procedures and technical documentation

Technical Skills (By Category)

Experience Requirements

• A minimum of 4+ years experience supporting mainframe banking systems or equivalent large-scale enterprise systems
• Extensive hands-on experience with mainframe programming and support in a production environment
• Proven expertise in incident and problem management, with the ability to handle critical outages
• Demonstrated ability to collaborate with cross-functional teams in a fast-paced environment
• Experience supporting functional testing phases (SIT/UAT) and providing end-user support
• Industry experience within banking, finance, or similarly regulated sectors is preferred but not mandatory

Day-to-Day Activities

• Monitor mainframe systems to ensure stability and performance
• Resolve production incidents promptly, adhering to SLA commitments
• Support functional and technical teams during testing phases, troubleshooting issues and providing guidance
• Manage and execute small system enhancements, documenting design, testing, and implementation steps
• Analyze system logs and resource utilization, identifying opportunities for optimization
• Participate in scheduled maintenance activities, system upgrades, and patching
• Develop and update knowledge articles and documentation for support procedures
• Engage regularly with business users and technical teams to communicate status, resolutions, and improvements

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field; equivalent professional experience may be considered
• Certifications related to mainframe technologies (e.g., IBM Certified System Programmer, COBOL certifications) are preferred
• Proven track record of supporting large-scale mainframe banking applications
• Continuous learning mindset to stay updated on mainframe innovations and best practices

Professional Competencies

• Critical thinking and analytical problem-solving skills aimed at root cause resolution
• Strong communication skills for effective interaction with technical teams and non-technical stakeholders
• Ability to work under pressure, prioritize tasks, and meet tight SLA deadlines
• Collaborative mindset with strong partnership-building abilities across multiple teams
• Customer-focused approach with a commitment to service excellence
• Adaptability to evolving technologies and process improvements
• Proactive in sharing knowledge and creating documentation to enable team growth

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT
 

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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