Manager, Risk Operations (Fraud Risk, Mandarin & English Support)

5 Days ago • 3 Years +

About the job

Summary_{By Outscal}

We're seeking a Risk Operations Manager to safeguard our platform from fraud. 3+ years handling theft & fraud events, leading teams, fluent in Mandarin and English. You'll be responsible for ensuring efficient team operation, achieving department goals, and minimizing platform fraud incidents.

Who We Are:

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.

We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.

What You'll Be Doing:

Responsible for handling global theft and fraud issues, ensuring efficient team operation, formulating team goals and plans, and achieving related indicators.
Reduce the occurrence rate of platform fraud, ensuring that the number of theft incidents dynamically drops to zero.
Continuously monitor industry trends, optimize processing processes, promote product or tool optimization, and improve processing efficiency.
Cultivate and introduce outstanding talents to ensure sufficient talent in the team.

What We Look For in You:

Have at least 3 years of experience in handling theft and fraud events, including but not limited to identifying fraud patterns, investigating cases, and coordinating cooperation with law enforcement agencies.
Have experience in managing teams of 20 to 50 people, able to effectively lead the team, assign tasks, supervise major work processes, and ensure that the team achieves business goals.
Excellent command of spoken and written English, Mandarin, and Cantonese as the role requires to deal with China/ Hong Kong Mandarin speaking counterparts.
Responsible for formulating departmental work plans and strategies to ensure the achievement of departmental goals and continuously optimize departmental operational efficiency.
Able to collaborate across departments, coordinate resources, and jointly address and resolve security and fraud-related issues.
Prior experience as a Risk Control Operations Manager in the financial and blockchain industries is preferred.
Willing to work in Tun Razak Exchange, walking distance to MRT TRX.

Benefits & Perks:

Competitive remuneration package (Basic Salary + Annual Increment)
Meal allowance up to RM 500/ month
Unlimited transport allowance (T&C apply)
Monthly team building
RM 2,500 training & wellness benefits per annum
Yearly bonus
Convenient workplace (5 minutes walk from MRT TRX)
Insurance coverage for employees & dependants
Excellent prospects for growth and promotion: We provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed
Employee engagement, recognition and appreciation program
Multinational working environment: Advance your career by interacting with individuals from various backgrounds, cultures, and nations