Manager – Technical Product Management

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway. 

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.  

Check out the McDonald’s  Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy. 

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Supply Chain team, where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services enabling and supporting Global Supply Chain.

Reporting to the Sr Product Manager of Global Technology Supply Chain, the Technical Product Management will anticipate and lead the strategic and tactical needs of the team. You will work with various global customers and collaborators, including distributors, suppliers, and markets, as well as internal team members responsible for security, platform, and data management. In this role, you will be a crucial liaison, representing the voice of technology during the development of processes and governance frameworks that will bring our new function to life. This role is critical in driving outcomes for the Global Supply Chain, managing agile product and process improvements, improving user experience and adoption, and ensuring alignment with both Global and Market Supply Chain teams.

Responsibilities & Accountabilities:

• Evaluate and prioritize initiatives that have significant impact on business goals and objectives.
• Build and maintain detailed functional design specification documents to support development and implementation.
• Participate in the entire lifecycle of product features, from initial concept to ongoing support.
• Apply design thinking principles to address customer challenges and deliver effective solutions.
• Ability to be a Product Manager on multiple software platforms.
• Stay updated on supply chain operations and related systems to provide informed support and solutions.
• Lead user story gathering and discovery workshops.
• Provide input into the functional design, write epics, user stories, and acceptance criteria.
• Act as a bridge between business requirements and technical implementation, providing clear mentorship to developers.
• Function as scrum leader and support PI planning activities.
• Facilitate teamwork between onsite and remote development teams.
• Improve team performance through mentoring and training.
• Lead the adoption of key takeaways from project retrospectives.
• Collaborate with other product teams and technical architects to ensure cohesive product development.
• Develop and implement testing strategies to ensure product quality and functionality.
• Verify testing results and track defects via Jira Dashboards.
• Support end-to-end testing and provide sign-off for code release.
• Support the team in adopting with the adoption of PMO processes and standards.
• Solve difficult problems impacting a team or project.
• Develop and nurture strong working relationships with collaborators.
• Work with vendors on either software or system integration (SI).

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $129,800.00 - $165,490.00 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

• Bachelor’s degree with 3 - 5 years of related experience preferred.
• Minimum 2 years working in an Agile Product Management environment, preferably on customer-facing products within agile development teams. Demonstrable experience with Agile methodologies.
• Proficiency in using Smartsheets and managing projects.
• Experience with JIRA and Confluence tools.
• Strong analytical approach and skills in research and analysis.
• Outstanding communication and presentation abilities, both verbally and in writing.
• Experience with data management, data warehouse and data interface concepts.
• Strong ability to speak to, as well as collaborate with, engineers, product managers, project managers, corporate leadership, and partners.
• Vendor Management experience software and system integration consultants.
• Previous project management experience is plus.

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.