Operations Support Representative

2 Months ago • 1-2 Years

Job Summary

Job Description

The Operations Support Representative will be responsible for supporting and managing client relationships. This includes assisting in onboarding new clients by collecting relevant information and setting up their chat service. The role involves proactively and reactively addressing client needs, with opportunities for direct client outreach through phone calls and emails. The representative is expected to be professional in both verbal and written communication. This role is with Ngage ICS, an affiliate of Internet Brands, which helps service providers build their sales pipeline.

Must have:

Basic proficiency with common office software.
1 - 2 years experience in a sales or customer support environment.

Good to have:

Beginner-level knowledge of HTML/CSS/Javascript

Perks:

Hands-on, continuous training
PTO + 8 paid holidays
Competitive benefits: medical, vision, dental, and life
401(k) Match
Fun, flexible working environment - on-premise gym and yoga studio!
Office building overlooks Lake Austin and Pennybacker Bridge.

5 skills required

5 skills required for this role

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html

javascript

css

scalability

talent-acquisition

Job Details

Austin based, Ngage ICS, an affiliate of Internet Brands, helps high-end service providers build their sales pipeline and increase their revenue by converting website traffic into pre-qualified leads. Ngage utilizes a unique live chat operating tool, service, and approach to convert web visitors and consumers into contacts for our clients.

We are seeking an Operations Support Representative to join our team! Your responsibilities involve the overall support and management of client relationships. You will assist in onboarding new clients, both collecting the relevant information and executing the tasks necessary to build their accounts and set up their chat service. You will also work directly with the client to both preemptively and reactively address their needs. You will have the opportunity to be directly responsible for client outreach and will be expected to both be comfortable and professional while speaking on the phone and writing emails.

Job Requirements:
- Basic proficiency with common office software required. (email, spreadsheets, documents)
- Beginner-level knowledge of HTML/CSS/Javascript preferred (formal training not required).
- 1 - 2 years prior experience in a sales or customer support environment.

Why Ngage?
Ngage Live Chat is a part of Martindale-Avvo, a family of market-leading brands designed to grow professional practices. Our network of legal marketing resources, including Martindale.com, Avvo.com, Lawyers.com, Nolo.com, and other top-ranking destinations, provides access to more than 25 million consumers monthly—400,000 of whom request to speak with an attorney.

We Offer:
- Hands-on, continuous training.
- PTO + 8 paid holidays
- Competitive benefits: medical, vision, dental, and life.
- 401(k) Match
- Fun, flexible working environment - on-premise gym and yoga studio!
- Office building overlooks Lake Austin and Pennybacker Bridge.

About Internet Brands:

Headquartered in El Segundo, Calif., Internet Brands® is a fully integrated online media and software services organization focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands' powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Temasek. For more information, please visit www.internetbrands.com.

Internet Brands and its wholly-owned affiliates are an equal opportunity employer.