Associate Client Executive

Description

• Achieve monthly retention and renewal targets 
• Develop and execute on strategy to retain assigned client base and associated revenue; assist with renewal portfolio growth 
• Provide a high level of customer care for all clients through cultivating, maintaining and growing client relationships 

• Responsible for managing time and responsibilities, and prioritizing as-needed by following set outreach cadence to customers within the renewal window
• Maintain an accurate and up-to-date renewal forecast using business system logging requirements and proper documentation 
• Involved in strategic planning to execute on business objectives, and able to problem solve 
• May train or mentor colleagues 

• Strong understanding of the customer's needs/requirements and priorities 
• Communicates information effectively, checks for understanding, provides account recommendations to drive retention and growth strategies 
• Responds to non-standard requests from customers; investigates with assistance from others as needed 
• Acts as the primary, internal point of contact for assigned accounts and establish strong working relationships with internal and external partners/stakeholders 

• Previous FindLaw client management experience and a four-year degree preferred 
• Minimum of 2 years client management and/or sales and marketing experience 
• Proven success with retention of client population and associated revenue 
• Well-developed negotiation skills and ability to negotiate and resolve conflicts required 
• Strong communication and presentation skills, especially via telephone, required 
• The ability to multitask, prioritize, and follow through in accordance with service level agreements. 
• Ownership mindset with high accountability to customer outcomes 
• An understanding of digital marketing concepts and processes preferred An understanding and/or experience working with the legal industry preferred