People Operations Specialist

The opportunity :

The purpose of this role is to deliver an employee experience that continually ‘Raises the Bar’ and puts ‘People First.’ You will also partner seamlessly across functional lines with our Recruiting, Legal, Finance, and IT teams to spot & solve issues and build out processes and policies that scale.

What You’ll Do-

• Ownership of the HR operations function in the APAC (including HR systems, immigration, global mobility, and policies) and help scale existing processes for growth and innovation based on business needs
• Co-design and execute the People Ops roadmap that will result in automation, standardization, and centralization of People Team processes and systems
• Manage compliance programs, including mandatory filings, policy updates and employee training in close partnership with internal stakeholders (e.g. Legal, IT, Finance).
• Maintain our HRIS system and keep other HR tools and systems up-to-date, ensuring a high level of data integrity. Participate in system updates and enhancement projects.
• Oversee the Benefits Program including end-to-end open enrollment, benefits renewal, LOA management and benefits compliance
• Work with our People Programs team to ensure our benefits and onboarding programs deliver a stellar employee experience through innovative solutions, engaging communications and employee education
• Maintain contractor, vendor, and broker relationships and related agreements
• Conduct off-boarding, analyze trends, and share opportunities with HRBPs to influence/inform decisions
• General Business Reporting (e.g., New Hires, Terminations, etc.)
• Document Management / Retrieval
• Respond to Compliance and Legal Inquiries
• Foster strong cross-functional relationships with Payroll, Talent Acquisition and other stakeholders to drive efficiencies and simplify workflows
• Partner with Finance/Accounting to manage payroll cycles and other employee compensation
• Function as a subject matter expert and People Operations representative for employee questions
• Ensure that we are positioned to scale quickly and efficiently to meet the needs of the business.
• As a member of the People team, uphold and promote Postman’s values; handle sensitive employee relations issues as needed; and support employee engagement initiatives

About you : 

• A minimum of 6 years of general people operations experience or HR generalist experience
• Excellent organizational and project management skills
• An HRIS and systems guru (Rippling, Workday, Zendesk, Greenhouse, or similar systems)
• Process-driven problem solver, content with ambiguity and being in the weeds
• Analytical mindset and technical aptitude for implementing and administering various tools and systems
• Demonstrated knowledge of employment law and regulatory compliance (including CA)
• Empathy and emotional intelligence to build alignment and strong relationships with employees and internal and external stakeholders
• High integrity and maturity to handle confidential information and sensitive situations in a way that builds trust

What Else?

In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family, the creche allowance can help in supporting your work-life balance. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves. 

At Postman, we embrace a hybrid work model. For all roles based out of San Francisco Bay Area, Boston, Bangalore, Noida, Hyderabad, and New York, employees are expected to come into the office 3-days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our hybrid office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.