Trainee Incident Manager

2 Months ago • All levels

Job Summary

Job Description

EveryMatrix is a B2B SaaS provider in the iGaming industry, delivering software and services to 200 customers worldwide. The role involves identifying and resolving incidents, collaborating with departments, testing incidents, and creating documentation. The candidate needs customer support experience, intermediate English, basic testing knowledge, understanding of search queries and SDLC model, and experience with browser dev tools. The company offers benefits such as annual leave, sick leave, parental leave, and perks including catered lunch, medical subscription, and gym allowance.

Must have:

Customer support experience.
Intermediate English level.
Basic testing knowledge.
Understanding of search queries (Elasticsearch, SQL).
Understanding of SDLC model.
Experience with browser dev tools.

Perks:

22 days of annual leave, increasing to 32 days.
10 sick leave days per year.
30 medical leave days with allowance.
21 weeks of paid maternity leave.
4 weeks of paternity leave.
On-site massages and team-building activities.
Daily catered lunch or monthly allowance.
Private Medical Subscription.
Access to online learning platforms.
Gym allowance

9 skills required

9 skills required for this role

Add these skills to join the top 1% applicants for this job

saas-business-models

team-management

budget-management

software-development-lifecycle-sdlc

elasticsearch

postman

json

sql

jira

Job Details

About us:

EveryMatrix is a leading B2B SaaS provider delivering iGaming software, content and services. We provide casino, sports betting, platform and payments, and affiliate management to 200 customers worldwide.

But that's not all! We're not just about numbers, we're about people. With a team of over 1000 passionate individuals spread across twelve countries in Europe, Asia, and the US, we're all united by our love for innovation and teamwork.

EveryMatrix is a member of the World Lottery Association (WLA) and European Lotteries Association. In September 2023 it became the first iGaming supplier to receive WLA Safer Gambling Certification. EveryMatrix is proud of its commitment to safer gambling and player protection whilst producing market leading gaming solutions.

Join us on this exciting journey as we continue to redefine the iGaming landscape, one groundbreaking solution at a time.

We are looking for a passionate and dedicated L2 Technical Support/Incident Manager to join our team in Lviv!

What You'll get to do:

Ability to identify and find the root cause of the incident and delegate it to the responsible department.
Collaborate with various departments to resolve client inquiries.
Testing incidents.
Creating documentation.

What You need to know:

Experience as Custumer support (preferably).
Intermediate level of English.
Basic knowledge of testing.
Understanding of search queries (Elasticsearch, SQL).
Understanding of SDLC model, understanding of tracking system like JIRA.
Experience with browser dev tools, JSON, Postman etc.
Ability to learn quickly and respond promptly.
Good analytical and logical skills.

Here's what we offer:

Start with 22 days of annual leave, with 2 additional days added each year, up to 32 days by your fifth year with us.

Stay Healthy: 10 sick leave days per year, no doctor's note required; 30 medical leave days with medical allowance

Support for New Parents:

21 weeks of paid maternity leave, with the flexibility to work from home full-time until your child turns 1 year old.

4 weeks of paternity leave, plus the flexibility to work from home full-time until your child is 13 weeks old.

Our office perks include on-site massages and frequent team-building activities in various locations.

Benefits & Perks:

Daily catered lunch or monthly lunch allowance.

Private Medical Subscription.

Access online learning platforms like Udemy for Business, LinkedIn Learning or O’Reilly, and a budget for external training.

Gym allowance

At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally. Come join us and experience the difference!