Performance Management Data Specialist

About the Role:

We are looking for an experienced performance data expert to join our team. Reporting to the Senior Manager of Operations Performance Delivery, you will analyze large performance datasets, identify actionable insights, and develop data-driven solutions to support decision-making across the Live Fan Care organization. You have a strong background in contact center data analysis, proficiency in data visualization tools, and the ability to clearly outline complex findings to non-technical partners. You are familiar with contact center operations and understand the internal levers and external drivers that impact data and performance.

What you'll do:

• Connect our performance data with our operational tactics to derive insights that lead to change around our challenges and opportunities

• Conduct exploratory data analysis to identify performance trends, patterns, and anomalies within large datasets

• Develop and implement data models, algorithms, and statistical techniques to extract meaningful and actionable organizational insights

• Leverage fan intelligence to create and visualize performance data and actionable findings for our partners

• Collaborate with multiple teams to define requirements, gather data, and provide analytical support for planning and project work

• Monitor and evaluate data quality, integrity, and accuracy to ensure the reliability of analytical insights.

Who you are:

• Bachelor's degree in computer science, Statistics, Mathematics, or a related field

• At Least 4+ years of proven experience in data analysis, data visualization, and statistical modeling

• Good to have knowledge in SQL, Python, R, or other programming languages used for data analysis.

• Experience with data visualization tools such as Tableau, Power BI, or QlikView

• Great at solving problems and turning complex data into actionable insights

• Great at explaining technical ideas in a way everyone can understand

• Can work well alone or with others in a busy, delivery-focused environment

About Electronic Arts

Everything we do is designed to inspire the world to play. Through our cutting-edge games, innovative services, and powerful technologies, we bring worlds with infinite possibilities to millions of players and fans around the globe.

We’re looking for collaborative and inclusive people with diverse perspectives who will enrich our culture and challenge us. We take a holistic approach with our benefits program, focusing on physical, emotional, financial, career, and community wellness to support our people through every chapter of life. We provide comprehensive benefit packages and support for a balanced life with paid time off and new parent leave, plus free games and so much more. Our goal is to provide a safe and respectful workplace that empowers you to thrive in both work and life.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.