Principal Product Manager, Payments

Our global payments team enables a best-in-class, recurring, frictionless payments experience that facilitates our mission, drives business outcomes, and protects against fraud. As a principal product manager on the team, you will develop, own, and drive the end-to-end product strategy and roadmap across our portfolio of payments solutions to ensure robustness, reliability and resilience. This role is an integral part of the product team that develops and maintains the global payments platform at Vimeo.

Payments is a complex and highly strategic area for Vimeo. We leave millions of dollars on the table when we are not able to successfully process payments and we lose money when we have excess chargebacks and payment fraud. You will take ownership of a wide variety of projects ranging from building standalone payment experiences, to integrating third-party payment solution providers, to upgrading significant portions of the underlying payments platform infrastructure.

Hybrid/Flex Work Model: To foster collaboration and team engagement, this role requires a hybrid work style with a minimum of two days per week based at our New York City Headquarters (330 West 34th Street).

What you’ll do:

• Develop a compelling product vision: Define specifications for payment integrations, design data schemas for customer payment information, and outline system architecture for payment processing.
• Roll up your sleeves, dig into the details: Write detailed user stories and technical requirements for payments, troubleshoot payment processing errors, and conduct code reviews for payment-related features.
• Set a high bar for success: Implement A/B testing for new payment features, monitor system performance metrics, and optimize payment processing algorithms.
• Manage the execution of initiatives: Coordinate with engineering teams on API integrations, database updates, and system deployments for payment solutions, and track progress using project management tools.
• Define metrics for success and failure: Set up monitoring tools to track payment transaction volume, success rates, chargeback rates, and fraud detection metrics. Create dashboards using data visualization tools to analyze these metrics.
• Customer focus: Leverage your passion and expertise in the payments industry to better serve the needs of our users.
• Work cross-functionally: Collaborate with engineering on payment gateway APIs, data science on fraud detection algorithms, and finance on payment reconciliation processes.
• Cultivate partnerships: Develop and manage internal and external partnerships to ensure a best-in-class product vision.

Skills and knowledge you should possess:

• 7+ years of experience in product management with a proven track record of successfully launching product solutions with deep technical understanding
• 4+ years of experience with various aspects of payments, preferably within a recurring revenue business.
• 4+ years of quantitative analytical experience, including the ability to analyze hard data, draw conclusions, and develop recommendations.
• Strong operational knowledge of payments processing methods protocols and platforms including experience with chargebacks and payments fraud.
• BS in one or more of the following: Computer Science, Engineering, Business, Accounting, or Finance
• Zuora Billing, Revenue / RevPro, and Salesforce experience preferred
• Familiarity with business intelligence platforms such as Looker and Tableau
• Ability to query within Snowflake or MySql is considered a plus
• Strong spreadsheet skills required to perform data analysis and data validation.
• Global company experience
• Excellent written and oral communication skills
• Experience with system development life cycle

About Us:

Vimeo (NASDAQ:VMEO) is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies. Learn more at www.vimeo.com.

Vimeo is headquartered in New York City with offices around the world. At Vimeo, we believe our impact is greatest when our workforce of passionate, dedicated people, represents our diverse and global community. We’re proud to be an equal opportunity employer where diversity, equity, and inclusion is championed in how we build our products, develop our leaders, and strengthen our culture.

Base Salary Range:

• NYC Metro, Bay Area, Seattle, & Los Angeles:    $167,000 - $228,500
• All other US cities outside above metro areas:   $150,300 - $205,650

At Vimeo, we strive to hire and nurture amazing talent across the globe. Actual salaries will vary depending on factors including but not limited to experience, specialized skills, internal alignment, and location.  Base salary is just one component of Vimeo's total rewards philosophy.

We offer a wide range of benefits, perks, variable compensation and where eligible long-term incentive programs. 

We also offer paid time off, generous 401k match, commuter benefits, Health Savings Account (HSA), Flexible Spending Account (FSA), fertility reimbursement, group term life insurances, wellbeing resources, and more.

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