Process Improvement and Business Process Excellence Manager

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY
Title: Process Improvement and Business Process Excellence Manager
Location: Hinton House, Warrington / Home-based  (hybrid)

Other: SC clearance will be required

(The post you are applying for attracts a Personnel Security clearance subject to further eligibility criteria to meet national security vetting requirements. You will normally need to have been resident in the UK for at least 5 years for SC prior to the date of application).

Job summary/Objectives of the role

• Responsible for managing IT support, technical innovation, continuous improvement and business processes changes to ensure that work is carried out to operational targets, job specifications, quality standards, and in line with customer requirements; and the teams are motivated and competent to meet targets set

• Accountable for delivering technical innovation to the contract with the support of the PMO where required and the development of existing processes to minimise waste

• Support the Operations Manager with the successful running of the site in terms of safety, profitability, and employee engagement; and be able to deputise as required

Your role in our mission:

• Maintain health and safety within the working environment, and report any Information Security, Environmental, Health, Safety or Quality incidents to your manager; and encourage a culture of safety awareness.

• Work with the PMO to ensure that all work is planned, delivered and enhanced in a structured and timely manner. Changes are clearly communicated to team members and colleagues are trained on new innovations.

• Be the contract lead for innovation and solutions, taking ideas and information from all levels to foster a culture of there is no such thing as a ‘stupid idea’

• Challenge the status quo and be seen to lead innovation from the front. Support the development of the wider team for like minded individuals who embody innovation, empowerment and continuous improvement throughout the teams and sites.

• Set a clear example by maintaining a high standard of professionalism at all times, and treating all employees fairly and consistently.  

• Working with the Operations Manager to ensure that the site is secure, all procedures are fit for purpose, and employees and visitors to the site understand their responsibilities around site security and confidentiality at all times. Ensure the team leaders comply with any site or company rules.

• Understand the key principles and requirements of the Digital Quality, Occupational Health & Safety, Environmental and Information Security Management system requirements which supports compliance in line with the requirements of ISO 9001, IS0 14001, ISO 45001, BS10008, ISO22301 and ISO 27001

• Understand and demonstrate awareness of Business Continuity Management (BCM) and always comply with BCM Policies and Procedures

• Ensure team leaders and managers are aware of innovations, process improvements, technical innovations and any specific customer requirements encourage their teams to suggest and initiate continuous improvement activities

• Monitor and report on team productivity, innovation and waste reduction with a set of key metrics aligned to the business objectives

• Produce management information and reports as required. 

• Make recommendations for process changes to improve efficiency and encourage Team Leaders to do the same, and drive for a culture of continuous improvement

• Implement client change requests as directed by your manager, and brief and train colleagues as required.

• Assisting with the Operational and Project teams to develop, deliver and improve current projects and new solutions along with new concepts of work to further expand the business.

• Conduct and support team briefings on various subjects with colleagues at all levels

• Attend innovation and strategic events with agreement and support of your line manager to understand current trends, solutions and commercial off the shelf and open source technical solutions in the archive and document management industry.

• Carry out site tours for visitors to the site.

• Assist the commercial team in developing solutions and innovations which assist with expanding the business opportunities and align with the innovation strategy and sales and operations plan.

• Monitor performance of equipment to proactively avoid failures/defects and be accountable for the lifecycle, maintenance and delivery of technical solutions and upgrades.

• Work with the Head of Service Delivery to understand the allocation of people and other resources to achieve cost control targets vs client Service Level Agreements (SLA’s) against target set by the business and have a basic understanding of the P&L account to identify areas of improvement or opportunity in the day to day activities

Valued skills and experience:

• Thorough understanding of continuous improvement, innovation and process improvement methodologies

• Broad knowledge of technology landscape and applicable technologies to the archive and document management industry

• Good communication skills – written, verbal and listening

• Good team worker

• Effective interpersonal skills; being able to establish good working relationships with colleagues

• Organised with attention to detail

• Confidentiality – understands the need to keep information and certain matters confidential and their responsibilities around this

• Fair and consistent in their approach to people

• Commercial awareness

• Customer service skills

• Experience of working in an office or process driven production environment

Discover what awaits you

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.

• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).

• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.

• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.