Product Analyst

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Relocation assistance is not available for this role, must be able to work in Visa office located in either Mentor, OH or Ashburn, VA

The Product Analyst will drive innovation on payment authentication by delivering solutions for the Visa Payment Passkey product as a member of Visa’s Authentication, Identity, and Tap Global Product team. Leveraging a unique blend of technologies (e.g., FIDO, EMV 3DS, tokenization) with an emphasis on consumer experience, Visa Payment Passkey strives to deliver a best-in-class solution. The New Products group leading Visa Payment Passkey within the Authentication, Identity, and Tap Global Product team is responsible for product development, product delivery, and go-to-market in support of our regional stakeholders, aligned with team & company objectives.

The Product Analyst will be responsible for the delivery of products and features in collaboration with the Technology organization. This position will work closely with various teams across Visa to successfully identify, define, and deliver secure, valuable authentication solutions and scale our business in new ways.  This position will translate business needs and technology assets into product requirements for emerging solutions that deliver new capabilities. The role requires a broad range of pragmatic product building skills – familiarity with digital authentication and payment technologies and the ability to identify efficiencies and opportunities. The primary responsibility will be authoring requirements and executing on delivery of those requirements based on overall team and company objectives. Product Manager Analyst will represent the team in various internal forums and be part of client meetings to deploy the solution. As a product manager, you are expected to take ownership of your product areas, including early identification of issues, determining potential resolutions, communicating status, tracking, and resolving deliverables in a timely manner.

This role is global and will work directly with team leadership to balance regional and global opportunities to achieve overall solution and platform objectives. Accomplishing this will require a nuanced ability to identify creative solutions and execute on small delivery iterations in direct partnership with engineering teams and stakeholders.

Essential Functions

• Drive the product strategy, roadmap, and execution for your product discipline and accountable projects
• Work with regional teams and clients to gather product feedback that will inform roadmap, prioritization, and product vision and strategy
• Write product requirements, user stories, and acceptance criteria
• Work cross-functionally across Authentication and Identity to ensure solutions are appropriately built and operationalized
• Work with governance and sourcing groups to vet new solutions or features and gain necessary approvals for launch
• Liaise with other business units, product managers, engineering and other applicable groups to ensure flawless execution
• Develop and maintain detailed product specifications and documentation in support of your products/solutions
• Manage post-release feature management measurement of adoption, performance, and the need for reiterations for release in collaboration with product marketing and client success team
• Provide ongoing communication of project status, action plan and recommendations to stakeholders including senior leadership on an ongoing basis
• Develop concise product materials to document the product features to educate stakeholders (e.g., Product Guides, Integration Guides, Release Notes)

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Permanent Authorization to work in the U.S. is a precondition of employment for this position. Visa will not sponsor applicants for work visas in connection with this position.

Basic Qualifications

• 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

• 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience leading initiatives and acting as product owner in an agile environment
• Demonstrated ability to collaborate and influence successfully within a highly matrixed organization
• Team oriented, collaborative, and flexible, with excellent presentation skills, including strong oral and writing capabilities.
• Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.
• Possess a unique combination of product expertise, problem-solving ability, attention to detail, and comfortable with rapid changes.
• Fluency in PowerPoint, Excel and JIRA/JIRA Align Experience.
• Subject matter expertise in payments and/or ecommerce processing, with relevant experience in product and feature delivery.
• Demonstrated knowledge in identity and access management, including varied authentication protocols (OAuth, OpenID, FIDO2, etc.)
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups.
• Ability to structure, manage, and coordinate complex workstreams and processes with multiple stakeholders
• Demonstrated thought leadership and aptitude to think creatively to identify new ways to innovate and differentiate products with evidence of tangible business results.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 94,100 to 149,550 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.