Senior Director, Product Excellence Lead

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What We'll Bring:

At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation we’re consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius.

Come be a part of our team – you’ll work with great people, pioneering products and cutting-edge technology.

What You'll Bring:

The ideal candidate will have a strong background in product management who is passionate about developing those skills in others.  Candidate must have unwavering enthusiasm for enabling high-performing teams, demonstrated experience leading global change, and a proven ability to scale processes, tools, and best practices in a fast-paced environment.

Product Management Coaching

• Expertise in coaching and mentoring product managers on essential product management skills, including Voice of the Customer (VOC), backlog grooming, and go-to-market (GTM) strategies.
• Ability to develop and deliver comprehensive training programs to enhance product managers' competencies in these areas.

Voice of the Customer (VOC)

• Proficiency in training product managers on effective VOC techniques to gather and analyze customer insights.
• Skill in ensuring product managers can translate VOC data into actionable product improvements.

Backlog Grooming

• Knowledge of best practices for backlog grooming to prioritize features and tasks effectively.
• Experience in implementing processes to ensure the backlog is continuously updated and aligned with strategic goals.

Go-to-Market (GTM) Strategies

• Expertise in educating product managers on developing and executing successful GTM strategies.
• Ability to coach teams on the effective use of established tools and frameworks to help product managers plan and launch products effectively.

Leadership & Innovation

• Strong leadership skills to foster a culture of continuous improvement, innovation, and collaboration within product teams.
• Experience in organizing workshops and seminars to continuously develop product managers' skills in key areas.
• Commitment to encouraging a culture of learning and professional development within the product management team.

Performance Feedback

• Ability to provide regular, constructive feedback to product managers to help them improve their performance.
• Experience in implementing systems for tracking and evaluating the progress of product managers' skill development.

Analytics & Tools Management

• Proficiency in incorporating software tools (e.g., Jira, Confluence) to streamline workflows and enable analytics, ensuring teams have a unified source of truth.
• Skill in synthesizing key product analytics, such as usage, retention, and customer feedback, to provide actionable insights that guide product strategy.
• Experience in establishing consistent, data-informed practices (e.g., backlog prioritization frameworks) to drive alignment and better decision-making.

Operational Efficiency & Workflow Optimization

• Expertise in standardizing ways of working, communications, documentation, and reporting to ensure clarity and consistency across teams.
• Ability to manage and allocate resources effectively to develop global change programs and ensure timely and successful program delivery.

We'd Love to See:

• Experience: 15+ years of data analytics and/or software product management experience
• Strategic Thinking: Ability to align product operations with broader business objectives and anticipate future needs.
• Leadership & Coaching: Proven ability to build, lead, and inspire high-performing teams.
• Operational Excellence: Expertise in optimizing workflows, scaling processes, and driving team efficiency.
• Data-Driven Decision Making: Strong analytical skills to synthesize data and provide actionable insights.
• Collaboration: Ability to build strong relationships with cross-functional teams and senior leadership.
• Customer-Centric Mindset: Deep understanding of customer needs and the ability to translate them into impactful product solutions.
• Communication: Exceptional written and verbal communication skills, with the ability to influence and align diverse stakeholders.
• Global Expertise preferred: Proven track record of working effectively with cross-functional teams across multiple countries, with global leadership experience preferred.
• Proficiency with tools like Jira, Confluence, Tableau, MySQL, and other analytics or project management tools.
• Strong understanding of agile methodologies and best practices in product management.
• Education: Bachelor’s degree required; MBA or equivalent advanced degree a plus.

Impact You'll Make:

The Commercial Success team (CS) is part of Transunion’s Global Solutions organization with a mission to efficiently drive accelerated long-term global growth by enhancing our Product Lifecycle practices across solutions, verticals and markets.  The Commercial Success team brings together specialized product functions under strong leadership to enhance our capabilities, accelerate the adoption of best practices and create career paths for our talent.  By working together, we elevate our product development and go to market practices across product families, while ensuring we operate as one TU.

We are seeking a Senior Director to lead a new Product Excellence team within the Commercial Success organization.  As the lead of this new Product Excellence team, you will be responsible for building core product management skills throughout the Global Solutions product organization.  This role will collaborate with product managers, engineering, product marketing, and other cross-functional teams to streamline workflows, optimize the product development lifecycle, and ensure that product managers are skilled and empowered to focus on their core responsibilities. You will also play a key role in fostering a culture of continuous improvement, data-driven decision-making, and operational excellence across our product teams.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.

Pay Scale Information :

The U.S. base salary range for this position is $166,800.00 - $250,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations.

Regular, fulltime non-sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

 

TransUnion's Internal Job Title:

Sr Director, Product Management