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Product Support Consultant, gTech

Product Support Consultant, gTech

1 Month ago • 2-4 Years • Product Management

About the job

2 skills required for this role

Add these skills to join the top 1% applicants for this job

sql

cross-functional

Job Description

The Product Support Consultant at gTech provides outstanding customer service, troubleshooting and resolving issues for Google's advertisers, Sales teams, agencies, and partners. This role requires deep product expertise to solve complex technical issues and manage strategic projects. Responsibilities include analyzing data to create action plans, improving workflows, conducting account reviews, and partnering with cross-functional teams to enhance client journeys. The ideal candidate will possess strong analytical skills, experience in client-facing roles, and a proven ability to resolve complex issues and identify customer pain points. The position also involves sharing insights with partner teams to improve products and processes.

Must have:

Bachelor's degree or equivalent experience
2 years technical project management or customer-facing experience
Prioritize and deliver outstanding customer service
Apply deep product expertise, solving complex issues
Analyze data and create action plans

Good to have:

Experience managing projects with analytics, software coding, or web technologies
Experience managing projects with analytics or SQL
2 years experience in a client-facing role
2 years experience in operations management

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
2 years of experience in a technical project management or a customer-facing role.
Experience in a project/program management, consulting, or client facing role.

Preferred qualifications:

2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
2 years of experience managing projects and working with analytics or SQL.
2 years of experience in a client-facing role.
2 years of experience in operations management (i.e. process improvement, operational reviews, optimizing workflows, etc.).

About the job

Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our .

Responsibilities

Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
Apply deep product expertise, solving complex technical customer issues and escalations and carrying out strategic projects.
Analyze data and insights to create action plans to solve issues at the root cause for our top customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Partner with our Sales and other cross-functional partner teams, as applicable, to own and continuously improve the journey of all clients. Resolve complex issues and understand customer pain points.
Share insights and provide expertise to our partner teams to support product and process improvements.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.