Production Support Engineer
Job Summary
Job Description
- 3+ years support experience
- Proficient in Linux
- Relational DB & SQL knowledge
- Job automation tools (cron, etc.)
- Release/deployment experience
- ServiceNow/Jira experience
- Good communication skills
- Problem-solving & incident management
- Python scripting
8 skills required
Job Details
Project description
An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects.
Responsibilities
Implementing pre-release and post-deployment verifications
Integrating with Rundeck for deployment
Implementing application control solutions (start/stop scripts)
Integrating with monitoring solutions (OpsRamp)
Requesting and setting up of new servers
Configuring authentication, Service Accounts, etc.
Following up on production incidents and problem tickets
Troubleshooting market data production issues.
Recommending and implementing infrastructure improvements.
Skills
Must have
3+ years of experience in Support roles
Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.
Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization
Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.
Familiarity with release packaging and deployment: Rundeck, Ansible, etc.
Experience with Service Now, Jira Service Desk or similar tools
Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.
Methodical approach to problem solving and incident management
Able to define and document operational procedures and runbooks
Understanding of SDLC and Agile.
Nice to have
Knowledge of Python scripting
Other
Languages
English: C1 Advanced
Seniority
Senior
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About The Company
Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.
DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.
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