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Production Support Engineer

Mexico City, Mexico (Remote)

Production Support Engineer

2 Months ago • 3 Years + • DevOps • Undisclosed

About the job

8 skills required for this role

Add these skills to join the top 1% applicants for this job

shell

jira

python

sql

linux

ansible

communication

software-development-lifecycle-sdlc

Job Description

An international Investment Bank seeks a Senior Production Support Engineer to support Market Data projects. Responsibilities include pre/post-deployment verifications, Rundeck integration for deployment, implementing application controls, integrating with OpsRamp monitoring, server setup and configuration (authentication, service accounts etc.), handling production incidents, troubleshooting market data issues, recommending infrastructure improvements, and documenting operational procedures. The role requires experience with job automation tools, release packaging and deployment, and service desk tools like ServiceNow or Jira.

Must have:

3+ years support experience
Proficient in Linux
Relational DB & SQL knowledge
Job automation tools (cron, etc.)
Release/deployment experience
ServiceNow/Jira experience
Good communication skills
Problem-solving & incident management

Good to have:

Python scripting

Project description

An international Investment Bank is enhancing its IT systems by introducing new technology and integrating with new third-party providers. The engineer will be providing their support for Market Data projects.

Responsibilities

Implementing pre-release and post-deployment verifications

Integrating with Rundeck for deployment

Implementing application control solutions (start/stop scripts)

Integrating with monitoring solutions (OpsRamp)

Requesting and setting up of new servers

Configuring authentication, Service Accounts, etc.

Following up on production incidents and problem tickets

Troubleshooting market data production issues.

Recommending and implementing infrastructure improvements.

Skills

Must have

3+ years of experience in Support roles

Proficient in Linux environment: command line, standard file editing/searching/manipulation, shell scripting, etc.

Working knowledge of relational databases and SQL: understanding of tables, views, indexes; how to query and modify data; query performance/optimization

Working experience with job automation tools such as cron, Tidal, Autosys, Control-M, etc.

Familiarity with release packaging and deployment: Rundeck, Ansible, etc.

Experience with Service Now, Jira Service Desk or similar tools

Good communication skills, able to: express concerns/risks, document and communicate corrective and preventative action plans to stakeholders, etc.

Methodical approach to problem solving and incident management

Able to define and document operational procedures and runbooks

Understanding of SDLC and Agile.

Nice to have

Knowledge of Python scripting

Other

Languages

English: C1 Advanced

Seniority

Senior

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About The Company

Luxoft

894 Active Jobs

Luxoft, a DXC Technology Company (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Acquired by U.S. company DXC Technology in 2019, Luxoft is a global operation in 44 cities and 21 countries with an international, agile workforce of nearly 18,000 people. It combines a unique blend of engineering excellence and deep industry expertise, helping over 425 global clients innovate in the areas of automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications.

DXC Technology is a leading Fortune 500 IT services company which helps global companies run their mission critical systems. Together, DXC and Luxoft offer a differentiated customer-value proposition for digital transformation by combining Luxoft’s front-end digital capabilities with DXC’s expertise in IT modernization and integration. Follow our profile for regular updates and insights into technology and business needs.