Specialist - Cloud Operations, FinTech

Nasdaq Fintech Division is an integral part of Nasdaq's growth and success. This division's mission is to continuously enhance the customer experience in how they consume the software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating us from our competition and contributing to the net growth of our business while offering excellent career development opportunities.
Our Cloud Division is the first, entirely cross-asset platform offered on the Cloud that centralizes trade processing, workflow management, risk, collateral management, margining, accounting, compliance, and regulatory reporting. We are looking for an Application Management Analyst to assist a growing team responsible for providing best-in-class service to the largest financial institutions across the globe in the capital markets space. If you have the curiosity to learn new technology and thrive in building new relationships, this position may be right for you.

What you will do

• In-depth, hands-on involvement facilitating technical implementations on the integration of our Calypso solution (interfaces, component setup, capacity planning, and non-functional/performance requirements)
• Gather requirements and assist our cloud operations team in comprehending these requirements by providing the step-by-step breakdown for implementation tasks
• Work directly with our implementation team and customer to inform, plan, and coordinate all aspects of Cloud technical integration
• Reproduce suspected bugs, and document detailed client issue scenarios. Provide development teams with comprehensive information to facilitate permanent solutions. Be able to explain the product behavior to cloud operations/product-specific Teams or the client directly
• Collaborate with the platform team/operations team and evolution team on identifying the issue by analyzing the technical setup, debugging logs, replicating issues, and providing technical guidance that assists in issue resolution
• Coordinate with Dev ops and R & D to facilitate and drive the areas of automation for activities that are manual, error-prone, and time-consuming.
• Facilitate clarification on requested software changes and improvements. Work with our Cloud operations Team to document the technical aspects of these changes and new functionalities
• Proactively monitor the infrastructure setup using tools like Grafana

What We Expect

• Minimum of 6-9 years working in IT projects within the capital markets industry
• Must have had exposure to a project environment or have technical support experience (at least 5 years) catering to L2 / L3 responsibilities
• Literate in IT technologies, particularly around interfaces Cloud technologies, and Java principles
• Basic understanding of Kubernetes infrastructure
• Basic Linux shell scripting, and Python scripts to help automate procedures
• At least 2 years of Calypso experience
• Bachelor's and/or master’s degree in mathematics, Computer Science, or I.T
• Excellent communication skills. Will be working hands-on with customers and other Adenza departments.
• Agile/project methodology exposure and strong organizational skills to manage/track multiple tasks
• Basic ITIL knowledge
• Ability to articulate procedures and create reusable reference documents, ability to engage with clients, and manage escalated situations
• Excellent attention to detail, an organized approach in a multi-tasking environment, and strong problem-solving/facilitation abilities

Key Personal Attributes:

• Customer service focus
• Excellent communication and inter-personal skills
• Energetic
• Pro-active attitude
• Team Player
• Keen to develop and take responsibilities

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.