QA Lead

Description

What You Will Do:

• Lead a team of internal/external QA members, directing daily efforts as well as supporting their individual career growth
• Align regularly with Deployment Project Manager (DPM) on QA priorities, timelines, reports and blockers
• Report bugs clearly and directly, adding all necessary details so that the team responsible for resolving the issue has a complete understanding of what is incorrect
• Define the priority of bugs according to established guidelines
• Write test cases according to the specifications of the functionality
• Creating testing strategies for different environments (Staging, production, etc)
• Estimate cost/effort for software testing tasks within the QA team and or while collaborating with Deployment Project Manager (DPM)  on resources needed for Functional and LiveOps testing
• Track overall progress of testing and identify bottlenecks or resource needs
• Build test plans for version approval
• Coordinate with other teams to ensure timely delivery of tech documentation for features test case breakdown and testing estimation
• Observe and disseminate quality control metrics, such as defect density and the number of open defects
• Identify the need for tools to test functionalities and specify the scope with DevQA and LiveOpsQA
• Automation scripting guidance and direction to QA team by getting a high level overview of their daily processes and automation needs
• Manage defect databases and provide defect and quality reports
• Coordinate with Deployment Project Manager (DPM) on scheduling testing in Store Applications such as Apple Store Connect (Test Flight) and Google Play Store
• Participate in daily stand-up meetings, sprint planning and sprint retrospectives 
• Serve as a technical reference for less expert QA Analysts

What We’re Looking For:

• Experience working in a Senior QA role in Gaming and/or Entertainment. 12+ years of experience with software testing, ideal to have experience in LiveOps and releases. 5 years of QA management experience
• Experience working in a Live Service Model and planning multiple releases 
• Well versed in team management best practices, including streamlining workflows, tracking dependencies, long-term planning and personal coaching
• Excited to jump in and help test all areas of our game and platform as well as contribute ideas to help explore game concepts across the development process 
• Prior experience usage of issue tracking tools such as Jira/TestRail/BugSnag
• Cross-Platform experience between PC and Mobile devices preferred
• Able to understand the real impact of a bug on the player's experience
• Experience in managing direct reports and vendor QA teams. Able to collaborate with international-based teams. 
• Strong communication skills with the ability to advocate for QA and being the voice of quality in the room
• QA works directly with all areas and phases of game development, and a curious profile tends to try to understand the reasons behind decisions and their impact on the product.
• Proactive: As the last phase of the development cycle, the chance of a QA being unable to complete a task is high. It is important to be very proactive in these moments to seek solutions with other team members
• QA is the professional who points out problems in others' work. It is important to be very friendly when communicating with others to avoid conflicts
• In-depth knowledge of software quality control techniques, tools, and methods
• Able to navigate engines like Unity
• Capable of crafting and developing automated tests
• Familiar with Build Pipelines best practices and test plan strategies
• Bachelor's degree or equivalent experience in Information Systems, Computer Science, or Game Design