Quality and Operations - Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Risk & Quality (R&Q)

Management Level

Senior Associate

Job Description & Summary

A career in Risk Management, within Internal Firm Services, will provide you with the opportunity to advance and foster integrity based decision making and conduct by PwC professionals throughout our organisation. You’ll focus on promoting and monitoring compliance with applicable external laws and regulations as well as internal policies and procedures to help manage PwC’s regulatory, litigation, and reputational risk.

Our Risk and Quality team identifies and assists internal teams to mitigate and control client engagement risks. As part of the team, you’ll provide advice to business teams within PwC on sound contract provisions, standards and approaches in accordance with PwC policies, principles and standards.

Primary duties and responsibilities

• Engagement Compliance Reviews (ECRs) - Reviewer
• Support the ECRs Lead with tracking and reporting on status and progress of reviews 
• Interact with client-facing teams or ECR facilitators to obtain clarifications and/or additional documentation as part of the review process and resolve gaps/queries
• Provide feedback and support with identifying areas for improvement in the current ECR process, particularly digital enhancements
• Monitoring and analysis of various risk statuses related to the engagements for our key priority client
• Supporting the Engagement Quality Reviews (EQRs) for the priority client. EQRs are a process of review and feedback from three perspectives of engagements, Clent, People and Firm
• Carry out all reviews in line with provided guidance and standards
• Identify gaps in information available and complete assessment checklist
• Support the reporting to various audiences as required, including the preparation of dashboards and reports
• Support the preparation or updating of guidance, training materials and broader communications on ECRs for internal and line of service staff.
• Other digital and transformation initiatives - Support
• Be curious and forward thinking in identifying new ways of working, systems and process enhancements
• Support the Quality & Operations team in other initiatives planned for FY24 and going forward
• Internal Process - Quality & Operations
• Be involved in various R&Q activities and new initiatives
• Identify areas of potential improvements in various R&Q policies and processes
• Participate in various ad hoc projects assigned by the CRO
• Financial 
• Adhere to the Quality & Operations budget
• Learning & Growth
• Adhere to policies and procedures 
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed
• Be proactive in oneself's Digital upskilling

Education

• A professional or academic qualification (degree level or equivalent), or relevant and practical experience.

Language

• Fluency in English required, proficiency in Arabic is advantageous

Overall Experience

• 1.5+ years of relevant experience

Specific Experience

• Experience in the Professional Services industry in a top tier Big 4 firm preferred
• Alteryx preferred and use of data analytics and data visualization tools such as Power BI is preferred
• Risk compliance or broader risk management experience essential
• Client account management essential
• Skills
• Strong analytical skills
• Problem solving skills
• Risk averse/risk management skills
• Risk compliance or broader risk management experience
• Process oriented 
• Organization skills
• Thoroughness and eye for detail
• Time management skills and proactivity
• Strong verbal and written communication skills
• Ethical conduct
• A conscientious, ambitious team player, with good self-management skills and an ability to take initiative.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date