Quality Assurance Lead

2 Months ago • 7 Years +

About the job

Job Description

Lead a QA team, ensure quality standards are met, and drive client satisfaction. Must have 7+ years of experience in Software Quality Assurance, Agile methodologies, leading QA teams, and technical projects.
Must have:
  • QA Leadership
  • Agile Methodologies
  • Software QA
  • Technical Projects
Good to have:
  • Jira
  • Cross-functional Teams
  • Test Data
  • Traceability Matrix
Perks:
  • Competitive Benefits
  • Internal Development
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A QA Lead reports to a QA Manager. Works closely with QA Subject Matter Experts, other QA members, project managers, designers and developers to ensure QA standards and client satisfaction are delivered thought-out the account. A QA Lead is someone that brings support to the QA Manager on many tasks, provides leadership and career development to the team members.


You will:

  • Responsible of the supervision of the QA team members directly assigned to him/her, and accountable of following up their performance, and projects.
  • Responsible to promote effective communication, a sense of participation and involvement amongst QA members.
  • Responsible to plan, conduct, technically direct and maintain the required level of quality expected by the account/client.
  • Responsible of overseeing QA member’s tasks of his/her assigned projects and escalate when needed.
  • Responsible to attend, lead and/or organize meetings on behalf of team
  • Responsible to promote QA values and principles not only for the QA team but for everyone in the company and our clients.
  • Responsible to promote a team-oriented and collaborative environment among all the team members
  • Responsible of promoting a positive environment and motivate the team.
  • Responsible to communicate test results, and escalate issues and risks by following a correct escalation path.
  • Overseeing test data identification
  • Creating, co-creating and provide oversight on test plans and managing different testing suites
  • Writing and maintaining test cases/scripts
  • Responsible of creating QA estimations
  • Create and oversee traceability matrix documents based upon project requirements
  • Create and oversee checklist documentation based upon project requirements
  • Provide support on functional and non-funtional testing when necessary
  • Develop test design documents to cover requirements.
  • Overseeing, delegating and coordinating work to other QA Associates and apprentices, as needed.
  • Mentoring staff members and act as a career developer

You have:

  • Minimun 7 years of experience in Software Quality Assurance
  • English Proficiency (B2+/ C1 reading, writing, and conversation)
  • Extensive experience in leading QA and cross-funtional teams and technical projects
  • Bachelor’s degree in software engineering or related field or equivalent work experience.
  • Knowledge of Agile Methodologies for software development
  • Experience working with local and offshore teams
  • Experience in task management and defect tracking tools like Jira and/or similar
  • Extensive knowledge of Windows or MacOS software is expected.

What We Offer:

  • Competitive benefits packages
  • Vacation, compassionate leave, sick days, and flex days
  • Access to online services for families and new parents
  • End of year closure days (not deducted form vacation balance)
  • Diversity and Inclusion Board with 12 affinity groups
  • Internal learning and development programs
  • And more…

At Critical Mass, we value our employees and offer competitive compensation and benefits packages.  If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week. 

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About The Company

Critical Mass is a team of 1,800 inspired folks based in 12 offices around the world, providing full-service digital capabilities for the greatest brands on Earth. Our secret sauce is our uncompromising design standards, our relentless focus on customers, and an ability to put powerful new technologies to work for our clients.


We work with the best—Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more—brands who strive for connected digital ecosystems and unparalleled experiences. We help them get there by gaining deep insight into their consumers and orchestrating data, AI, design, media, and tech stacks around human stories.


We’re a global agency founded in Canada, but digital is our home. If you know us, then you know we’re a special, quirky place that attracts big talent and tiny egos. (We actually give out a “so f-n nice” award—lots of them). But just because we’re friendly doesn’t mean we’re not a force to be reckoned with. We’re driven. Relentless. And we live our values. We’re Critical Mass, but our friends call us CM. Please call us CM!

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