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Retail Store Manager

Gauteng, South Africa (On-site)

Retail Store Manager

2 Weeks ago • All levels • Operations

About the job

Summary

As Store Manager, you'll set the standard for customer service, employee performance, and overall store success. Responsibilities include daily operations (opening, huddles, cash-up), team communication, profitability (P&L ownership), sales goal setting and reporting, sales team support and training, maintaining Trek service standards, and assisting the Service Manager. You'll ensure staff maintain Trek University Guide Status and provide sales and service training. The role requires excellent management skills, a highly energetic and outgoing attitude, exceptional people and training skills, and ownership of transport.

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Must have:

Excellent management skills
Highly energetic & outgoing
Exceptional people & training skills
Day-to-day store operations
Sales & service training
Profitability & P&L ownership

Perks:

Market-related salary
Performance-based commission
Retirement Annuity, Risk & Funeral cover
Trek staff purchase plans

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A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!

Job Description

As Store Manager, you set your store’s standard in customer service, employee performance, and overall store success. You’ll lead the charge on your store’s day-to-day operations, help your staff eclipse Trek’s high customer service standards, and guide your team to frequent sales and service successes. You’ll be the one who’s ultimately accountable for all decisions relating to the day-to-day operation of your store.

Responsibilities:

General

Direct Responsible Individual for day-to-day operations
Store opening & morning huddles and end of day cash-up
Team communications & improving store culture
Run a profitable busieness and own your P&L

Sales

Direct Responsible Individual for global reporting structure and data metrics
Posts and update daily/weekly/monthly sales goals, results and KPI’s and communicate to team
Support sales team with measurable goals and training

Service

Maintain Trek service standards
Serve as a competent Service Advisor
Assist Service Manager in running a profitable service business

Training & Development

Ensure all staff maintain Trek University Guide Status
Host sales and service training through targeted role plays, observing customer interactions and more

Requirements