Returns Business Operations

Description -

Job Summary
• This role is responsible for managing supply chain processes for Latin America (LATAM) Returns Operations business unit with minimum supervision. The role reviews current business processes and performance metrics for regional and global business unit planning teams, and identifies opportunities to streamline and optimize operational processes. The role gathers and analyses data, creates reports and establishes management dashboards and review documents.

Responsibilities
• Manages supply chain processes for Latin America Returns Operations , such as returned inventory analysis, order fulfillment, import/export operations and shipping-returning, for a country or regional business unit with minimum supervision applying discretion and judgement.
• Compiles key metrics, produces reports, and analyzes data using IT systems for demand and supply matching activities.
• Supports the analysis conducted for claim backlog management.
• Reviews current business process for regional and global business unit planning teams.
• Reviews performance metrics on a regular basis, identifying opportunities for improvement.
• Establishes and maintains management dashboards, regional reports, and executive review documents to drive business outcomes and operational excellence.
• Communicates requirements and guidelines to the regional business unit planning, logistics, order management teams.
• Conducts ongoing operational training and readiness for new hires.

Education & Experience Recommended
• Four-year Degree in Supply Chain Management, Manufacturing Engineering, Operations management, Business Administration, Information Systems or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0 - 2 years of work experience, preferably in supply chain, operations, or a related field (plan, procure, make, deliver, return).

Preferred Certifications
• Project Management Professional (PMP) Certification
• Certified Professional in Supply Management (Standards Organizations)

Knowledge & Skills
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem-solving and analytical skills.
• Broad knowledge of the end-to-end process of supply chain and support operations.
• Developing knowledge of local legal compliance issues.
• Ability to structure and apply developed organizational skills to manage daily operational issues.

• Continuous Improvement Process
• Data Analysis
• Enterprise Resource Planning, SAP Applications
• Finance Analysis
• Inventory Control, Inventory Management
• Key Performance Indicators (KPIs)
• Lean Manufacturing, Process Improvement
• Procurement, Purchasing
• Production Planning
• Supply Chain Analysis, Supply Chain Management, Supply Chain Planning
• Warehousing and Transportation

Cross-Org Skills
• Mastery in English and local language (Spanish), Portuguese is a plus

• Demonstrated teamwork and collaboration skills
• Knowledge of MS Office computing packages with Mid to Advanced MS Excel
• Effective Communication
• Results Orientation
• Learning Agility
• Customer Centricity
• Digital Fluency, Artificial Intelligence, Data Analytics

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement