Senior Associate - Endpoint Engineer - Windows – IT Security – IFS – PAN India

Responsibilities:

• Resolving escalated support tickets and managing the queue in ServiceNow

• Evaluating the documentation provided by design teams, and ensuring the Operations team delivers the change successfully. This involves QA of solution and adhering to formal change management processes

• Documenting operational processes and creation of KB articles

• Ability to analyze data using Excel

• Collaborate with vendors, internal teams to understand and troubleshoot Windows Endpoint related issues

Mandatory skill sets:

• At least two years' experience in supporting Windows in an enterprise environment

• Proficiency with Endpoint management tools and techniques (VMware Workspace ONE/Microsoft Intune)

• Deep understanding of Windows Operating Systems (Windows 10, Windows 11).

• Familiarity with Active Directory, Group Policy, and other Windows Core Services

• Knowledge of PowerShell scripting and Automation.

• Proven track record of resolving problems and designing/analyzing technical solutions

• Excellent written and verbal communication ability in English

• Self-organized - can organize their time without being micromanaged

Preferred skill sets:

Active Directory, GPO, Windows Operating System, Intune and WorkspaceOne

Years of experience required:

4 year(s) of relevant experience

Education qualification:

Bachelor Degree in Information Technology