Senior Field Service Technician

Nordson EPS, a global leader in Electronic Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Job Summary

Responsible for performing on-site installation, servicing and repair of complex equipment and systems. Exhibits understanding and proficiency of cutting edge wafer inspection equipment.  Demonstrates and explains the capabilities of the equipment to potential customers at a highly technical level.  Performs extensive sample testing in a lab environment, creation of applications detailed reports and technical demonstrations for the customer. 

Essential Job Duties and Responsibilities

• Checks out and approves operational quality of system equipment.

• Communicates and resolves issues to ensure successful sign off with customer is reached.

• Instructs customers in the operation and maintenance of the system.

• Provide exceptional customer service to new and existing customers.

• Serves as company liaison with customer on administrative and technical matters for assigned projects. 

• Performs application training at the customer site or an internal company Lab.

• Provides applications support for the customer in difficult cases requiring best possible knowledge of the equipment capabilities and theoretical understanding of material properties and processes.

• Other duties as required.

Education and Experience

• Bachelor’s degree in Engineering, or related field preferred. 5+ years experience in lieu of degree.

• Minimum 2 – 4 years of relative experience and demonstrated knowledge of discipline engineering principles and practices.

• Wafer assembly/inspection experience.

• Experience processing statistical information in JMP, Minitab, Python, or similar.

Skills and Abilities

• Excellent technical writing and verbal communication required.

• Ability to travel to customer sites domestic and international.

• Excellent customer service skills.

• The ability to work on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.  

Working Environment and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear, occasionally required to stand, walk, and reach with hands and arms; requires close vision ability.  Noise level is usually moderate.

Travel Required

Estimated 20-80% Domestic & International.

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Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Electronics Solutions

Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.