Senior Manager, GTM Operations

Flexible: We offer a flexible working policy that empowers iManage employees to balance work and well-being. We encourage two days per week in-office collaboration, offering opportunities to learn from peers in person, while also providing the flexibility needed for a meaningful work-life balance. 

Being a Senior Manager of Go-To-Market (GTM) Operations at iManage Means… 

You will play a pivotal role in architecting and executing the systems, processes, and data infrastructure that power the full Go-To-Market engine at iManage—from first touch to customer advocacy. This is a hands-on, high-impact leadership role where you’ll drive operational excellence across Marketing, Sales, and Customer Success, enabling scalable growth and a seamless customer experience. You'll not only design the playbook—you’ll help run it. 

iM Responsible For… 

• Designing, implementing, and actively managing end-to-end GTM processes across Marketing, Sales, and Customer Success to support lead generation, pipeline development, and customer retention. 
• Owning and optimizing key operational workflows—such as deal desk management, lead routing, partner engagement, and team handoffs—ensuring smooth execution across the customer journey. 
• Collaborating cross-functionally to uncover inefficiencies, align priorities, and implement streamlined workflows that drive performance. 
• Managing and governing data flows across GTM systems—working closely with internal teams to establish a data dictionary, maintain a data catalog, and align with the CIO’s enterprise data standards. 
• Leading high-impact projects from design through execution, including tool implementation, process refinement, and change management initiatives. 
• Managing and mentoring a team of system administrators and GTM ops professionals—while staying involved in tactical execution and troubleshooting. 
• Driving continuous improvement through rigorous process evaluation, hands-on execution, and technology utilization. 
• Ensuring GTM tools (e.g., Salesforce, Marketo, Totango) are effectively integrated, fully utilized, and continuously optimized to support growth. 

iM Qualified Because I Have… 

• Proven success in a hands-on GTM Operations leadership role, with deep experience across Sales, Marketing, and Customer Success functions. 
• Expertise in building and optimizing GTM systems, workflows, and processes in a SaaS or high-growth environment. 
• Strong familiarity with CRM, marketing automation, customer success platforms, and other GTM tools (e.g., Salesforce, Marketo, Totango). 
• A track record of leading complex, cross-functional initiatives—from roadmap development through day-to-day execution. 
• Experience managing operational teams, with a strong commitment to mentorship and professional development. 
• Excellent data literacy and experience with data governance and reporting to support strategic decision-making. 
• Outstanding communication and project management skills with a collaborative, solutions-oriented mindset. 

Bonus Points If I Have... 

• Experience in a B2B SaaS environment with multiple GTM motions or complex SKUs. 
• Familiarity with business intelligence tools and integrations between marketing, sales, and customer systems. 
• A degree in Business, Engineering, Operations, or a related field. 

Don’t meet every qualification listed above? 
Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications. At iManage, we are committed to building a diverse and inclusive environment and encourage everyone to show up as their full, authentic selves. We welcome those with a growth mindset and a hunger for learning—so if you're excited about this role but don’t perfectly align with every requirement, we still encourage you to apply! 

iM Getting To… 

• Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability! 
• Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation. 
• Own my career path with our internal development framework. Ask us more about this! 
• Expand my skill set and earn certifications with unlimited access to LinkedIn Learning and Microsoft training. 
• Be part of a supportive and experienced team within a dynamic, inclusive, and encouraging culture. 
• Enjoy flexible work hours that empower me to balance personal time with professional commitments. 
• Collaborate in a modern, open-plan workspace featuring a gaming area, free snacks and drinks, and regular social events. 

iManage Is Supporting Me By... 

• Creating an inclusive environment where I can help shape the culture not just by fitting in, but by adding to it. 
• Providing a market-competitive salary that is applied through a consistent process, equitable for all our employees, and regularly reviewed based on industry data. 
• Rewarding me with an annual performance-based bonus. 
• Offering comprehensive Health/Vision/Dental/Life Insurance and a 401(k) Retirement Savings Plan with a company match up to 4%. 
• Granting enhanced parental leave; 20 weeks 100% paid for primary leave, and 10 weeks 100% paid for secondary leave. 
• Offering a flexible time off policy for vacations, volunteering, holidays, and self-care. 
• Providing multiple wellness days throughout the year to prioritize mental health and well-being. 
• Giving access to RethinkCare, a behavioral health platform for well-being, resilience, and parental support. 

The overall US annual base salary range for this position is $155,000–$190,000 Individual compensation will depend on qualifications, experience, and location. This range does not include bonuses or benefits. Your recruiter will provide more details during the hiring process. 

iManage is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity via text and exclusively communicates from emails using the @imanage.com domain. If you have any concerns or questions about communications you have received, please send them to careers@imanage.com so our team members can review. 

About iManage… 

At iManage, we are dedicated to Making Knowledge Work™. Our intelligent, cloud-enabled, and secure platform is trusted by 4,100+ customers and 430,000 users worldwide, managing over 11 billion documents and 11 petabytes of data. We empower professionals across 65+ countries to unlock the full potential of their business content and communications.  

We are continuously innovating to solve the most complex professional challenges and enable better business outcomes; Our work is not always easy but it is ambitious and rewarding.  

So we’re looking for people who embrace challenges. People who thrive on solving problems, pushing boundaries, and collaborating with the industry’s best and brightest. That’s the iManage way. It’s how we turn the impossible into reality, empower our employees to grow, unlock their potential, and create a meaningful impact on everything we do.  

Whoever you are, whatever you do, however you work. Make it mean something at iManage. 

iManage provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Learn more at: www.imanage.com  

Please see our privacy statement for more information on how we handle your personal data: https://imanage.com/privacy-policy/  

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