Senior Manager, Learning and Experience Design

The Zscaler Sales and Go-to-Market team is a global group of professionals who are passionate about delighting our customers, nurturing trusted partnerships, and sharing their expertise to drive a secure, cloud-enabled digital future and further cement our position as the world leader in cloud security. Sales, Customer Success, Sales Enablement, Solution Architects, Business Development, Transformation, and Technology Partnerships all work together to demonstrate the power and agility of Zscaler cloud transformation to the world.

We are looking for a strategic remote Senior Manager of Learning and Experience Design to lead our dynamic team in developing high-impact, personalized learning journeys that support our “Ready to Train” motion. This role, reporting to the Director of Learning and Design, requires a leader with experience designing and managing large-scale learning programs, establishing scalable processes, and driving excellence in inclusive content development, governance, and quality assurance. You will work cross-functionally to shape our learning and development strategy, with a focus on delivering exceptional learning experiences at scale.

Responsibilities:

1. Strategic Learning Design - Lead the vision and strategic direction for designing and implementing innovative, personalized learning journeys that meet diverse learner needs.
2. Team Leadership and Development - Manage, mentor, and inspire a large team of learning experience designers, developers, and content specialists. Manage capacity planning for the team.
3. Operational Excellence and Building “Learning at Scale” - Develop and implement scalable processes for learning content creation, governance, and quality assurance. Use data-driven insights to enhance processes, improve workflows, and increase efficiencies. Oversee the design and delivery of learning experiences that can scale across diverse audiences and regions.
4. Accessibility and Regionalization - Ensure that all learning experiences are designed with accessibility and inclusivity at the forefront, following accessibility standards (e.g., WCAG) and considering diverse learner needs. Lead initiatives to regionalize and localize content, tailoring learning experiences to resonate across cultural and linguistic backgrounds.
5. Quality Assurance and Continuous Improvement - Develop and monitor quality assurance standards to ensure content is consistently high-quality and relevant. Use data-driven insights to continually enhance processes, streamline workflows, and increase efficiencies.

What We’re Looking for (Minimum Qualifications) 

• Bachelor’s degree in Instructional Design, Education, Learning and Development, or a related field.
• 8+ years experience in learning design; Minimum 5 years experience in a leadership role managing large teams.
• Experience designing and delivering personalized learning journeys, using technology and data to enhance learning at scale.
• Project management skills, with experience establishing and managing scalable processes for content development, governance, and quality assurance.
• Experience with enterprise-level content and learning management systems (LMS), including implementation, optimization, and analytics.

What Will Make You Stand Out (Preferred Qualifications)

• Master’s degree.

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