The Senior Research Associate leads a team in training AI to interact with humans in novel ways.  Responsibilities include managing team performance via KPIs, troubleshooting errors, conducting quality audits, developing processes, mentoring junior members, and ensuring timely, high-quality deliverables.  The role requires strong analytical, problem-solving, and process improvement skills, proficiency in Google Sheets, Zoom, and Slack, and a proactive approach to teamwork and accountability.  The candidate will work collaboratively in a fast-paced environment, attending daily stand-ups with the client and contributing to reports.

<p>At Keywords, we deliver clients the benefits of the strengthened Engage service line, combining our Player Support and Marketing offerings.</p>

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<section aria-labelledby="job-description-title" class="styles--3vx-H" data-ui="job-description"><h2 id="job-description-title">Description</h2><div><p><strong>Work Location:</strong> USA Remote (Prefer PST Time Zone)</p><p><strong>Work Hours:</strong> M - F, 9:00 am - 5:30 pm</p><p><strong>Pay Rate:</strong> $27 - $35 /hr DOE &amp; location</p><p></p><p>The Senior Research Associate is focused on the delivery of projects/tasks, driven by KPIs, while managing the performance of the team.</p><p>You will be working on training AI to interact with humans in entirely new ways, and you’ll be responsible for helping the AI learn how to best collaborate with humans by interacting with a variety of software tools.&nbsp;&nbsp; </p><p>As part of this role, you will leverage your skills and background to establish processes, and manage, train and mentor junior team members.&nbsp; You will own a specific area, and be accountable for deliverables, quality, and overall processes for the area.</p><p></p><p><strong>Responsibilities: </strong></p><ul> <li>Work collaboratively in a fast-paced environment</li> <li>Lead and Manage team members in execution of projects/tasks</li> <li>Setting of targets for the team (KPIs) for projects</li> <li>Monitoring of progress against KPIs</li> <li>Attending daily stand-ups with Client</li> <li>Trouble-shooting (reproducing) errors and answering questions for the Team</li> <li>Performing Quality Audits</li> <li>Contributing to the Completion of the Daily and Weekly Reports</li> <li>Develop, and implement new processes within identified areas of ownership</li> <li>Train junior team members on processes and best practices</li> <li>Own deliverables ensuring tasks are completed on time with quality for area of ownership, including team members contributing within that area of ownership</li> <li>Think strategically about end-to-end processes and how to improve them</li> <li>Identification of risks in processes and recommend solutions or alternatives to mitigate</li> <li>Learn new software programs on the job</li> </ul><p></p><p>Keywords provides a competitive compensation package, good benefits and a casual, fun, productive and supportive working environment. We empower people to perform to the best of their ability with our “can do” attitude. We appreciate and embrace flexibility and learn at every opportunity to grow ourselves through experience, training and tackling new challenges. This is what makes us <em>Keywordians</em>.</p></div></section><section aria-labelledby="job-requirements-title" class="styles--3vx-H" data-ui="job-requirements"><h2 id="job-requirements-title">Requirements</h2><div><ul><li>Technical aptitude or experience working with AI</li></ul><ul> <li>Leadership experience and Performance Management experience, leading or training others</li> <li>Experience managing KPIs</li> <li>Strong attention to detail</li> <li>Strong Organization skills</li> <li> Critical thinking and problem-solving skills</li> <li>Strong Analytical skills</li> <li> Process Improvement experience</li> <li>Strong aptitude of working with Google sheets, Zoom, and Slack</li> </ul><ul><li>Exemplify the quality of having a "Proactive Approach," attitude which includes a high level of accountability, transparency, and teamwork first &amp; foremost</li></ul><ul><li>Ability to learn on the job</li></ul><p></p><p><strong>Desirable:</strong></p><ul><li>A completed college degree in Computer Science, Math, Statistics, or Cognitive Science</li></ul></div></section><section aria-labelledby="job-benefits-title" class="styles--3vx-H" data-ui="job-benefits"><h2 id="job-benefits-title">Benefits</h2><div><p>At KeyWords we provide all our contingent workforce with:</p><ul> <li>Paid Time Off (including sick days and holidays)</li> <li>401k (3% matching)</li> <li>Medical, Dental and Vision benefits</li> </ul></div></section>

Senior Research Associate