Business Unit:

Company Details:

Job Details:

Essential Duties and Responsibilities:

Technical and Internal Responsibilities:

• Contract Interpretation & Requirements Development
  Analyze service contracts, performance agreements, and technical appendices to extract and define KPI and SLA obligations. Translate these into detailed business and data requirements.
• Technical Requirements Authoring
  Collaborate with data engineers and architects to develop precise functional and non-functional requirements for data solutions, ensuring alignment with backend data capabilities and constraints.
• Data-Driven Analysis & Validation
  Perform data analysis to validate assumptions, ensure data availability and quality, and assist in shaping reporting specifications for compliance and performance monitoring.
• Backlog Management & User Story Creation
  Write and maintain high-quality user stories, acceptance criteria, and use cases in tools like JIRA or Azure DevOps. Manage and prioritize work across multiple streams in an Agile or hybrid environment.
• Solution Design Collaboration
  Contribute to solution design reviews, ensuring technical implementations align with business intent and contractual deliverables.
• Testing & Sign-Off Support
  Support UAT and regression testing by validating that developed outputs meet business expectations, particularly with respect to KPI/SLA logic and data accuracy.
• Documentation & Knowledge Sharing
  Produce clear and structured documentation, including business requirement documents (BRDs), process flows, data mappings, and user guides.

Client-Facing & Stakeholder Responsibilities:

• Stakeholder Engagement & Communication
  Liaise with internal business units, program managers, and technical leads to gather requirements, resolve ambiguities, and ensure alignment between operational needs and data capabilities.
• Workshops & Facilitation
  Lead customer-facing workshops to gather requirements, clarify contractual interpretations, and socialize solution designs. Act as a key liaison between business SMEs and technical delivery teams.
• KPI/SLA Program Management
  Champion the ongoing evolution and standardization of KPI and SLA metrics, working across delivery teams to ensure consistency, traceability, and transparency in performance measurement.
• Reporting Specification Development
  Define specifications for dashboards and reports that reflect contractual performance, internal operational metrics, and executive oversight needs.
• Service Performance Insights
  Identify trends and gaps in service performance based on KPI reporting, and provide insights and recommendations for improvements to delivery teams or clients.
• Change Management Support
  Assist in managing the impact of contractual, regulatory, or operational changes on reporting and data systems by assessing requirements and coordinating necessary updates.

Minimum Job Requirements:

Education:

• Bachelors degree in Business Analysis, Information Systems, Engineering, or a related discipline.

Experience:

• 6+ years in a technical or business analysis role, ideally with a strong focus on data-driven environments.
• Proven experience working with KPI/SLA frameworks derived from service or operations-based contracts.
• Demonstrated experience in customer-facing roles, workshop facilitation, and cross-functional engagement.

Technical Skills:

• Strong understanding of SQL and ability to query and interpret data
• Familiarity with BI/reporting tools (e.g., Power BI, Tableau)
• Experience with Agile methodologies and backlog management tools (JIRA, Confluence, ADO)
• Understanding of data pipelines and data modeling concepts is highly desirable

Soft Skills:

• Strong analytical and critical thinking skills
• Excellent written and verbal communication skills, including experience in presenting to clients
• High attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment

Worker Type: